Ellis Mcguinness Email & Phone Number

Ireland

Diagnosed and resolved complex software/hardware issues, ensuring service availability.Managed remote Linux servers on AWS for critical applications.Conducted product testing and produced detailed reports.Set up and configured servers for open-source software deployment.Developed front-end and back-end solutions for operational needs.Provided accurate customer feedback, logged, and escalated issues properly.Enforced Microsoft 365 for Business best… Show more Diagnosed and resolved complex software/hardware issues, ensuring service availability.Managed remote Linux servers on AWS for critical applications.Conducted product testing and produced detailed reports.Set up and configured servers for open-source software deployment.Developed front-end and back-end solutions for operational needs.Provided accurate customer feedback, logged, and escalated issues properly.Enforced Microsoft 365 for Business best practices.Prioritized and managed multiple issues simultaneously using JIRA.Liaised with clients to ensure full IT functionality post-troubleshooting.Documented technical knowledge in manuals and video guides. Show less

Enniskillen, Northern Ireland, United Kingdom

Dublin City, County Dublin, Ireland

Provided comprehensive information services to members by phone, email and online; respond to all incoming enquiries and proactively supported members in all areasEfficiently processed direct debits, standing orders, electronic fund transfers (EFTs) and mandated amendments, enhancing transaction efficiency and member satisfaction.Accurately and diligently processed member transactions, reconcile balances and account for any inconsistenciesLooked after aspects of membership… Show more Provided comprehensive information services to members by phone, email and online; respond to all incoming enquiries and proactively supported members in all areasEfficiently processed direct debits, standing orders, electronic fund transfers (EFTs) and mandated amendments, enhancing transaction efficiency and member satisfaction.Accurately and diligently processed member transactions, reconcile balances and account for any inconsistenciesLooked after aspects of membership administration, including the perfection of data security; ensure safekeeping of applications and other supporting documentation; implement the credit union’s practices regarding filing, scanning and destruction of documents Show less

County Donegal, Ireland

Postgraduate Degree, Cybersecurity

Ba(Hons) In Business And Ict, Information Technology, 1.1

Activities and Societies: Atlantic Jiu Jitsu Overall Result: 1st Class Hons LIST OF PRINCIPAL MODULES Business Application Software.

Apa Loans

Leaving Certificate