Michael Ellis Email & Phone Number

Toronto, Ontario, Canada

Burlington, Ontario, Canada

Established an early-stage approach to quality assurance that included the implementation of effective tools, resources, and processes to support efficient manual and automated testing across multiple web and mobile apps. Led the transformation from waterfall to agile methodologies, facilitating all ritual meetings and enforcing the agile discipline..

Mississuaga

Managed resource analysis and allocation to multiple projects running in parallel, task delegation amongst the team, creation of test strategies, master test plans, and peer reviewing test scripts. Participated in change management committee meetings where we'd review, debate and approve both client and internally-driven software changes. Facilitated.

Mississauga, Ontario

Responsible for leading the development of testing plans, strategies, and cases for multiple projects. Acted as a main point of contact for QA activities for both internal stakeholders and customers. Facilitated the execution of testing phases including development, database, UI/UX, integration, UAT, regression, etc.

Burlington, Ontario

Defined and implemented QA best practices and processes for the company. Responsible for testing new features based on detailed documentation, and regression testing the existing code prior to production promotions. Also responsible for demonstrating new features to external clients, triaging client questions and bug reports, and configuration of.

Oakville

• Provided front-line support for any aspect of tech; computer, network, printing, mobile device, audio/video conferencing, etc. while maintaining service level agreements and top-notch customer service.Skills:
• Customer service
• Problem Solving
• Hardware & Software Troubleshooting
• Network Troubleshooting and Setup
• Disaster Recovery Plans

Diploma, Systems Analyst

Awarded Honours

Certificate, Computer Fundementals

Awarded Honours