Business Needs Analysis & Product Collaboration: Collaborate closely with product owners to interpret and address diverse business requirements, aligning product development with strategic business goalsTeam Leadership & External Partnership: Direct internal developers and vendor developers, manage team dynamics, and ensure cohesive project advancement, integration, and successful completionSalesforce Development Expertise: Develop robust and elegant solutions following established best-practices utilizing the Salesforce toolkit including, but not limited to, Flow, Apex, Visualforce (VF), Lightning Web Components, Aura, and SOQL to enhance platform functionalityIntegration Development Expertise: Championed Salesforce integrations with legacy systems (e.g. VUE, Unqork, AgentSync, SQL DBs) utilizing the Mulesoft Integration platformSoftware Development Lifecycle and DevOps Management: Implement a new SDLC (Software Development Lifecycle) that achieved the following:• Minimize the number of Salesforce sandboxes to keep in sync• Implement a more efficient branching strategy• Configure Gearset to support a new CI/CD strategy• Enact a new peer review process and promote pair programming• Reduce the bi-weekly production release time from hours to minutesAgile Methodology Execution: Configure and utilize Jira to manage all projects via Epics, User Stories, Tasks, Tests and BugsStrategic Planning: Assist in forecasting future business needs and identify opportunities for increased efficiency within tech solutionsCross-Functional Collaboration: Work across various teams including the EDW(Enterprise Data Warehouse) team, Mulesoft team, AgentSync team, VUE team, and Unqork team to ensure project alignment and success

Team Leadership: Led a dynamic team of software developers and system administrators, enforcing SDLC best practices, including a peer review process, to enhance product quality and streamline development processesArchitect Solutions: Drove Salesforce project architecture from conceptual stages through to detailed task allocation, ensuring alignment with strategic goals and technical requirementsSoftware Development Lifecycle and DevOps: Managed the release schedule and spearheaded the CI/CD pipeline, significantly reducing deployment times and enhancing release reliabilitySystem Support: Acted as the key troubleshooter for production issues, effectively diagnosing and resolving complex problems in code, system configurations, and system limitations to minimize downtime

Solution Design and Development: Spearheaded research initiatives to deliver proofs of concept for innovative solutions addressing business challenges in Sales, Service, and Payroll, enhancing operational efficiencySoftware Development: Wrote no-code declarative solutions, programmatic solutions in code, and refactored legacy codebases following Clean Code and SOLID principles, delivering solutions while significantly improving performance and maintainability of existing systemsIntegration Development: Promoted Salesforce best practices in integration projects with new and legacy systems (e.g., .Net applications, SQL databases, eSignature tools) ensuring optimal use of Salesforce capabilities and established integration patternsApplication Migration: Developed and executed a strategic roadmap for migrating legacy applications to Salesforce, enhancing system integration and business process automation.Security Model: Designed and implemented a security model to ensure proper access to necessary data in compliance with PCI DSS requirementsSystem Support: Provided comprehensive support for Salesforce implementations, solving cross-platform issues, and ensuring system stability and performanceSoftware Development Lifecycle and DevOps: Guided the development team through transition phases of the SDLC, adopting unmanaged packages for Salesforce component deployment, implementing version control, and utilizing CircleCI for deploymentsAgile Team: Collaborated within an Agile framework, delivering iterative solution enhancements in sync with sprint cycles to meet evolving business priorities

Solution Development: Researched, designed, developed, tested, demoed, and implemented end-to-end Salesforce platform solutions ensuring alignment with the provided business requirementsSolution Design: Selected and applied appropriate development methodologies, whether declarative or programmatic, to meet business requirements adhering to Salesforce best practicesCoding: Extended Salesforce platform functionality by developing custom solutions utilizing Apex, Visualforce, and the Aura Framework to support solutions beyond out-of-the-box functionalityUI/UX: Employed modern technologies like Responsive Web Design and SLDS (Salesforce Lightning Design System) to create a dynamic and brand-consistent UIConfiguration: Configured Salesforce environment by configuring application components such as security and sharing settings, user roles and profiles, and data model enhancements to improve user experience and system efficiencySystem Support: Provided ongoing support for Salesforce implementations by diagnosing and fixing issues across the platform to maintain system integrityAnalysis: Conducted in-depth data analysis to assess productivity improvements and validate business model transformations facilitated by Salesforce automationIntegrations: Collaborated with SAP teams to engineer integrated solutions using various API technologies (e.g., REST, SOAP, Bulk, Streaming) ensuring data consistency across systemsAgile Team: Participated in Agile team environments, contributing to the timely delivery of solutions within sprint cycles, focusing on high-priority features for end-users and the iterative, collaborative process

Pioneered innovative Salesforce utilization strategies aimed at process optimization, presenting actionable improvements to Sales and Operations Management to boost efficiency and ROIIndependently managed the full development cycle from design, development, testing in Sandbox, through to deployment in Production environments for various Salesforce solutionsEnhanced Salesforce platform capabilities by coding in Apex, effectively moving beyond standard declarative tools for tailored functionalityTailored Salesforce applications extensively, modifying security settings, user configurations, and business logic to streamline operationsProvided robust support for Salesforce implementations enterprise-wide, tackling cross-platform issues to ensure seamless system performanceLeveraged data analytics to quantify productivity enhancements and assess the viability of business model adaptations fueled by Salesforce enhancementsChampioned data integrity by implementing "Dup Blocker" and merging duplicate records to maintain high-quality data standardsEngineered custom reports and dashboards for senior leadership, facilitating strategic decisions with insights on pricing engine adoption and workflow efficienciesCollaborated closely with the Business Technology team to roll out new Salesforce features, supporting a major initiative to automate the sales cycle from lead to billingDirected a team of Sales Pricing Analysts in leveraging both Salesforce and SAP data to craft competitive commodity pricing and product offerings tailored to different market segments

Designed and implemented an Access Database that revolutionized workflow for contract modification analysts, enhancing tracking, efficiency, and quality control, which significantly improved customer retention ratesDirected a team of Business Analysts specializing in Large Commercial contract modifications, ensuring adherence to best practices and timely execution of tasksDeveloped strategic plans to address unique contract modification requirements for TXU's Large Business Markets, improving adaptability and service deliveryInitiated and led process improvement initiatives focusing on customer service excellence in contract modifications, setting a new benchmark for service qualityEnhanced inter-departmental communication by working directly with Luminant’s Price Desk, creating tools for reliable pricing data acquisition and streamlined reporting processesFacilitated cross-functional collaboration within TXUE, optimizing process interfaces, improving departmental efficiency, and proactively preparing for future operational challenges

Managed the intake of contract modification proposals from both internal stakeholders and external clientsConducted thorough research on existing contract terms and pricing structures to inform modification decisionsGenerated detailed quotes for contract adjustments, focusing on delivery points, volume forecasts, and initiating requisite market transactionsCollaborated with the pricing team to calculate settlement outcomes of commodity trades, ensuring accurate billing of any resultant losses to customersOversaw the creation and coordination of contract amendment documentation to reflect agreed changesMaintained rigorous records of all contractual processes and transactions using SAP and Excel, ensuring data accuracy and accessibility

Provided advanced Tier 2 and Tier 3 technical support, addressing escalated issues within multi-tiered environments.Diagnosed and rectified intricate problems across Linux and Windows operating systems, network configurations, and third-party applications.Guaranteed optimal customer uptime and system performance by implementing vigilant monitoring, preemptive maintenance, and adhering to industry best practices.Built and maintained strong, professional relationships with clients by delivering consistent, high-quality technical support and showcasing deep expertise in Linux, Windows, and associated technologies to align with their business objectives.