• Providing technical support for Retailpro identifying, investigating, and resolving users problem with computer software and hardware for problems beyond the expertise of an Technical Support Representatives.• Evaluates whether the operations of computers can be expanded or improved, and offers suggestions for modifications to hardware and software to control workload and system needs.• Track, record, and document the steps taken in the help desk request problem-solving process, all the way up to the final conclusion.• Uses hardware, software, and procedural understanding of computers to solve issues.• Works in research and problem-solving teams with other peers.• Installing and configuring devices for Retailpro POS, such as cash drawers, printers, and scanners.• Has a strong foundation in software, networks, and computers.• Analyze databases with PowerShell, Linux, and SQL. Additionally confirms that the database is operating in an optimal manner at the table and query levels in addition to the system level.• Proficiency with remote systems, including but not limited to TeamViewer, RMM, UltraViewer, and ConnectWise.• Has Pml and Oracle database experience.

Responsible for the installation of the Oracle Hospitality Hotel Systems product suite (OPERA) for Oracle Hospitality Customers globally.Manage project timelines, installation and configuration of the Hotel Systems product suiteImpart knowledge and best practices for on-going system maintenance.Active participation in education and collaboration forums.Participate in quality assurance of new product and/or version release software when required.Submit timely and accurate project status and other required reports.Maintain customer is satisfactory within and beyond our organization.Show competent in and out of projects.Provide technical consultancy on different perspectives.

• Maintaining hardware troubleshooting and maintenanceof computer.• Identifying and diagnosing the sources of computer failures.• Installation of Various software's and operatingprograms.• Assigned in the monitoring of inputs to ensure that alldetails are accurate and in place.

Working Student