- Lead the creation and evolution of Auto Navigator, which provides consumers with transparency and empowerment throughout the car buying journey. Auto Navigator has won industry awards, witnessed incredible growth, and earned a sky-high customer NPS since launching in 2015. - Direct team of product managers to gather deep customer empathy and synthesize learnings into real insights that drive product strategy.- Create and execute a customer-focused roadmap by partnering with Design and Technology leaders and pods.- Leverage testing/experimentation and key performance metrics to ensure priorities are laddering to the product vision and desired customer outcomes.- Partner with stakeholders across Marketing, Risk, Legal and Operations to drive improvements throughout the product ecosystem.

- Directed enterprise-wide product management, business analysis and user experience organization of 20+ professionals.- Structured and oversaw multi-threaded technology deliverables while balancing customer outcomes, time-to-market, cost and quality.- Managed external vendor relationships; including strategic direction, vendor procurement, and monitoring vendor performance and deliverables.- Transformed product org to focus on customer needs and business results to drive strategy. - Drove the initiative to build a comprehensive, next generation POS system. - Initiated corporate efforts to re-launch an online business unit and defined customer acquisition and underwriting models.

Launched new business unit: Presta, an e-commerce lease-purchase service.- Spearheaded aggressive “go to market” strategy to launch within 9 months.- Manage a team of 17 with 5 direct reports. Report to Chief Product Officer. Lead all aspects of the Presta business unit with full P&L responsibility including:- Strategic direction and tactical execution.- Product development lifecycle: consumer and market research, product design, feature prioritization, development and testing execution and maintenance.- Budget creation and performance analysis and reporting.- Marketing scale including TV, direct mail and online marketing.- Underwriting strategies and profitability tuning.- Successful partnerships with Legal, Compliance and Operations teams.Drive product strategy to expand mobile footprint and launch wide-scale B2B integrations.- Leverage Presta as an alternative payment option for credit-challenged consumers. Successes include:- Grew outstanding balances and revenue to hit corporate targets.- Launched co-branded solution with online retailer, Electronic Express.- Improved Presta.com checkout conversion by 39% via A|B testing and optimization.- Earned a net promoter score of 39.6; higher than any other Think Finance product. - Launched company-first Facebook and Twitter accounts.- Delivered company-first sales tax and inventory management solutions.

Directed short-term loan product portfolio delivering significant portion of corporate EBITDA.- Managed a team of 10 with 4 direct reports. Reported to EVP, Products. Converted state-by-state business models to more profitable installment loan products.- Enhanced YOY unit profitability by over 14% - Grew lifetime customer value by 22% Created a competitive advantage by launching a Visa prepaid card for faster delivery of funds. - Managed complete integration with Fiserv- Enabled industry-first ability to provide same-day loan funding Oversaw system scalability efforts to improve customer and agent satisfaction.

Established overall policies and goals for product development department.- Responsible for $40MM product portfolio.- Managed a team of 12 with 5 direct reports. Reported to VP, User Experience.Determined and implemented overall strategy for online and on-device product lines.- Utilized stakeholder needs, market research, usability analysis and competitive responses.- Evaluated consumer experience benchmarks and set improvement targets.Successes include:- Redesign of Handango.com. Realized conversion increase of 89 basis points.- On-device applications revenue increased 51% YOY from 2008-2009 based on: - Mobile web site at http://m.handango.com to support mobile search and advertising.- Fully localized version of Handango InHand to support the European market.- Branded versions for B2B partners, including Verizon Wireless, T-Mobile, and Alltel.

Launched new line of business – Handango InHand – to sell apps directly on the phone.Served as General Manager of on-device business unit.- Responsible for product line P&L and annual budget management with 6 direct reports.- Drove business from 1% to 22% of total Handango revenue.- Licensees include Verizon Wireless, T-Mobile, Alltel, Sony Ericsson, Samsung and RIM.Directed product strategy including development roadmaps.Supervised B2C and B2B marketing, including communications, promotions and sales materials.

Launched packaged mobile software in retail locations such as Best Buy and CompUSA. - Secured alliances with premium brands (Consumer Reports, Fitness Magazine, etc.)- Managed product packaging and online rebate program. Developed Handango-branded software products and increased sales by 81% over a one-year period.- Negotiated private label agreements with several leading mobile developers.Created product line of bundled software and drove sales to reach over $1MM within 12 months.