• Lead a team of developers in a Salesforce org with thousands of users• Designed and implemented integrations with over 15 external systems, including Salesforce Marketing Cloud, SAP, and a variety of custom APIs of all stripes• Created many custom lightning components (Aura and LWC) to facilitate a better user experience for both sales and service teams• Developed a custom architecture within Salesforce for our call center to greatly improve handle time and facilitate a more consistent and streamlined experience for all users• Created a dynamic architecture to handle triggers, allowing administrators to control the details around all triggers in a single custom object. This includes when they run, under what conditions they run, for what users, and what sequence they run in• Wrote a series of APIs to integrate Salesforce with a custom cordova mobile application• Experience working with Apex, Lightning Web Components, Mulesoft, and Heroku

• Lead a team a developers focused on SAP CRM development• Implemented CRM Interaction Center with many enhancement to support multiple call centers (some 24/7) and a dispatch service• Stood up Loyalty Management within CRM, integrating with an external system with Loyalty points and rewards• Designed and implemented a hybrid solution of SAP Cloud for Customer (Sales), with integration with SAP CRM on-premise• Built web service integration with multiple external vendors for the creation of service requests within CRM• Integrated SAP CRM with SAP Solution Manager with a bi-directional ticket sync• Enhanced SAP ChaRM and ITSM processes and user interfaces

• Senior SAP Developer working primarily with Aerospace & Defense clients• Designed, implemented, and supported a custom material cost and labor estimating system in SAP 6.0/7.02 using Web Dynpro for ABAP. The architecture consisted of multiple layers of objects, over seventy custom tables, and MVC methodology. (3.5 years)• Lead CRM developer for an Aerospace & Defense client. Implemented a wide range of enhancements and interfaces within CRM, as well as developing over twenty RFCs for a custom-built .NET front-end. (2 years)• Additional experience with FI, SD, and MM SAP modules.

I worked on the development of both internal and external web applications, as well as maintaining and updating multiple databases and providing daily technical support.