I am a Director at Cherryleaf, a technical writing, onboarding, UX, and API documentation writing services company based in the UK. Cherryleaf also provides a range of e-learning and remote live training courses on technical communication.I am a former a Council Member of the Institute of Scientific and Technical Communicators. You can hear me on the Cherryleaf Podcast. It's a podcast on becoming a better technical and business communicator. http://cherryleaf.podbean.com/--We’re based by the western edge of London (“Silicon upon Thames”) and in Brighton. I'm also often working and meeting people in central London - mostly WC1B (Bloomsbury) and WC2R (Embankment)--We see content as Service Design – bridging the gap between what users want to do, and the things users cannot figure out for themselves. This means the mindset of:- Empathy for users and for learners- Explaining in a way that users can understand- Using the right tool and medium- Offering a range of services-- We can still help even when you want to do a lot of it yourself.-- We've trained nearly 1,000 people in technical communication. Join in !These days, it can misleading to think only in terms of paper manuals, online Help, or even a document itself. What we produce could appear as sentence on a dialog screen, a pop-up definition on a web page, a callout in an onboarding screen, as a subtitle to a video walkthrough, and so on.