Ellis Uttley Email & Phone Number

United Kingdom

Leeds, United Kingdom

Technical Support Team Lead at BeyondTrust.

Senior Technical Support Engineer at BeyondTrust. Covering Password Safe and BeyondInsight

Leeds, United Kingdom

Technical Support Engineer at BeyondTrust. Covering Password Safe and BeyondInsight

Sheffield, United Kingdom

Having left HP in October 2015, I took 2 months off initially as a career break, which unfortunately was extended to April 2016 due to caring for a sick elderly family member.

Norwich, United Kingdom

• L1 and L2 triage for Linux Administration of servers within the RR UK estate covering primarily Red Hat and Solaris. (Reboots, CPU, memory, storage / disk management, user management, networking, services restarts and software licensing) as part of a 24/7 Operations team.• Server maintenance / health checks (via incident management systems and planned work).• Full disk management of all scheduled / manually activated backups using EMC networker for infrastructure and database backups along with • Liaison with L3 specialists to provide specific solutions for current and future issues along with the generation of specific work instructions / procedures via MS SharePoint.• Dealt with 3rd party vendor management (Oracle / EMC etc) for hardware replacements.

Sheffield, United Kingdom

The work was split between 3 main areas, Department of Work & Pension (DWP), Ministry of Justice (MOJ) and non-DWP/MOJ (Cambridge University Hospitals, Barnet Health Care and other commercial companies), Covering a 13,000+ server estate and virtualized environments across all clients (including Red Hat Linux, HP-UX, AIX, Solaris, Windows Server 2003 / 2008)• Execution of manual daily and automated batch operations and administration tasks to ensure continued live service across multiple platforms / systems (including Monitoring, running and fault finding via command line (PuTTY) and TWS.• UNIX maintenance, including scheduled reboots, anti-virus updates, service restarts, creating user accounts, password resets, cleaning of filesystems, amending and creating crontab entries, killing processes and creation files as well as the monitoring.• Performing backups of the various Oracle databases using RMAN.• Primary healthcare of the server estates hardware based on manual checks and alerting systems (TEC).• Resolution of all Remedy / DWNG / Vantive incidents covering all clients.• Use of batch monitoring and automation tools including Tivoli Work Scheduler and CA Autosys to monitor thousands of daily batch jobs, applying resolution recovery procedures in accordance with account and ITIL procedures.• Preparation and implementing database and system releases, transferring code, modifying environment files, changing permissions/ownership of files, creation of additional Tuxedo services and executing / monitoring SQL scripts.• Event monitoring using SCOM/MOM on Wintel platforms or TEC and HP Service Manager for UNIX and Linux server farms across various client estates.• Knowledge sharing within the team ensuring common understanding of what was running, why issues occurred and what actions were needed for effective resolution.• Escalated issues to 3rd line support where necessary.

Sheffield, United Kingdom

• Lead DBA on DWP’s Labour Market System (LMS) Releases 32/33 implementation, responsible for upgrading the LMS database from Oracle 10g to 11g. As well as assisting with the development, testing and implementation of LMS Releases 28 & 30.• Lead DBA for the TLMS project (Transforming Labour Market System to move vacancy and employer information to 3rd party supplier (Monster)). • Efficiently managed relationships with a variety of project teams and customers, ensuring projects were delivered on time and to the specified requirements throughout the project life cycle, into live delivery and support.• Created new and modified existing batch scripts for use in the DWP production environments.• Internal and external co-ordination of Project Teams to support new releases of existing DWP applications.• Housekeeping and backups (RMAN) of datafiles, storage and performance tuning for the different databases and incident resolution for the DWP systems.• Provided out of hours on-call support to both projects and live batch / system support.

Sheffield, United Kingdom

• Execution of manual daily and automated batch operations and administration tasks to ensure continued live service across multiple platforms / systems (including Monitoring, running and fault finding via command line (PuTTY) and TWS.• Performing backups of the various Oracle databases using RMAN.• Primary healthcare of the server estates hardware based on manual checks and alerting systems (TEC).• First line support, diagnostics and escalation of Oracle databases, including the assessment of database restore incidents • Resolution of all Remedy / DWNG / Vantive incidents covering all clients.• Use of batch monitoring and automation tools including Tivoli Work Scheduler and CA Autosys to monitor thousands of daily batch jobs, applying resolution recovery procedures in accordance with account and ITIL procedures.• Preparation and implementing database and system releases, transferring code, modifying environment files, changing permissions/ownership of files, creation of additional Tuxedo services and executing / monitoring SQL scripts.• Event monitoring using SCOM/MOM on Wintel platforms or TEC and HP Service Manager for UNIX and Linux server farms across various client estates.• Monitored incident & server management queues – Troubleshooting the issues arising from this monitoring, for a variety of clients (including HMPS, MOJ, ABN Amro, Rolls Royce, Post Office, LloydsTSB, RBoS, & AMEX).• Escalated issues to 3rd line support where necessary.• Acted as the shift lead deputy.

Sheffield, United Kingdom

• Created SQL*Plus update and regression scripts which had to go through the RCB (Release Control Board) approval process for implementation (affecting up 500,000 records).• Responsible for 3rd line support for areas within DWP country wide database systems - support varied from Incident Management (500+ incidents received per week from Jobcentre Plus staff) and Fast Track handling (via REMEDY). • Mentored new team members in SQL*Plus and additional processes.• Deputy administrator for the BI Broker server as well as a Model Developer for the Hummingbird BI Broker Management Information reporting system used on DWP systems.

Sheffield, United Kingdom

• Tasked with identifying possible ’off the shelf’ packages for use within DWP DCM project. (Document Creation and Management). Assisted with the design of the application using Adobe Accelio Designer.

Sheffield, United Kingdom

• Responsible for the purchasing and configuration of PC components, networking and software, along with the installation and support of hardware and software for the System Developments customers.

Nottingham, United Kingdom

• Contract lead associated with East Midlands Sterling Gas Billing system. I was responsible for all aspects of the contract from the development and manipulation of the bill printing templates using DOC1 software, profit and loss, the controlling staffing levels, bill printing and the ordering of consumables based on forecasted estimations provided by the customer.

Sheffield, United Kingdom

• ATS technologies was a software house. Its main products were DePICT and SuperCAD. Responsible for the creation of the customers ‘catalogues’ to be imported into DePICT system for 3D resolution.

Sheffield, United Kingdom

• Worked with the Micro Installation Team - obtained NVQ Level II in Business Administration and created bespoke databases in DataEase for Employment Service teams. Moved to the Estates Branch as an AO (Administrative Officer In Oct 93), worked with the policy department, moved to the training team and finally the IT section working primarily on the Estateman database.