Ellen Silver, Pace Email & Phone Number

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

Experienced in delivering comprehensive project management and administrative services to support the effective operation of the U.S. Embassy. Key responsibilities include:- Project Coordination: Manage timelines, resolve cross-departmental issues, and ensure seamless communication between Embassy sections. Provide administrative support, including meeting scheduling, report preparation, and record maintenance.- Report Analysis & Drafting: Collect, analyze, and compile data to produce key reports such as status updates, briefings, and conference summaries. Collaborate with departments to ensure timely submission and accuracy of information, presenting data clearly and concisely.- Community Engagement: Partner with the Community Liaison Office (CLO) to coordinate events, manage logistics, and foster a positive environment. Draft and compile the weekly newsletter, highlighting events, updates, and community news.- Customer Service Center (GSO Coordinator): Provide administrative and logistical support for conference room reservations, maintenance, and personnel travel arrangements. Serve as a primary point of contact for U.S. Mission staff, assisting with bookings, travel, and lodging coordination.- Security Escort Services: Act as an escort for uncleared personnel, ensuring compliance with security protocols within Controlled Access Areas. Maintain vigilance to prevent unauthorized access and collaborate with security teams to uphold safety standards.- Emergency Preparedness: Lead the Safe Accountability for Everyone (SAFE) alert system, training officers and coordinating drills. Develop and maintain an Emergency Preparedness SharePoint page, providing a centralized resource for all staff on protocols and emergency procedures.

Virtual

Experienced Executive Assistant with a proven ability to manage complex tasks and support senior leadership in fast-paced environments. Key achievements include:- Event Coordination: Successfully orchestrated a three-day offsite in Seattle for 200+ team members, overseeing logistics, team-building activities, and networking events in collaboration with the business development team.- Program Development: Partnered with Recruiting to launch a mock interview program in Q1 2023, training 40% of the Executive Assistant team. Played a key role in establishing the program, which aimed for 50% team participation.- Calendar Management: Expertly managed complex calendars for three executives across multiple time zones, optimizing schedules, facilitating stakeholder communication, and maintaining confidentiality of sensitive information.- Meeting & Event Planning: Organized and executed a variety of team activities, from regular staff meetings to quarterly offsites and monthly external meetings. Handled logistics, including venue selection, catering, and travel arrangements, ensuring seamless execution.- Travel Management: Scheduled cost-effective domestic and international travel using Concur and CWT, collaborating with travel agents to ensure smooth, hassle-free trips. Prepared detailed itineraries to support executives on the go.- Expense & Financial Oversight: Monitored and processed monthly personal and executive expenses, ensuring compliance with company policies. Coordinated with internal teams for scheduling, training, space planning, and onboarding.- Task & Records Management: Ensured timely completion of critical tasks assigned by senior leadership, maintaining meticulous records that facilitated effective communication and decision-making.- Onboarding & Mentorship: Provided career mentorship and onboarding support to new team members through regular check-ins and guidance on organizational culture and processes.

Herndon, Virginia, United States

Skilled in managing high-volume hiring (HVH) initiatives, program development, and enhancing operational efficiency. Key contributions include:- SOP Creation & Maintenance: Developed and maintained Standard Operating Procedures (SOPs) for high-volume hiring, specifying timelines and ideal candidate roles. Led bi-weekly stakeholder meetings to ensure clarity and alignment with recruiting goals. Coordinated with programs like TechU and Bar Raiser in Training.- Onboarding Program Development: Designed and implemented an onboarding program for recruiting coordinators, improving efficiency by 20%. Created scheduling templates, enhanced communication, and provided hands-on tool training to elevate stakeholder satisfaction.- Virtual Training & Onboarding: Crafted virtual onboarding programs to address remote work challenges, equipping new hires with essential virtual communication skills. Facilitated virtual training for onboarding coordinators on best scheduling practices and tool use, resulting in increased scheduling confidence and recruitment process efficiency.- Metrics & Reporting: Provided bi-weekly metrics via Quicksight, driving business discussions on headcount, diversity hiring, and event performance. Led initiatives to address low event fill rates, optimizing the HVH program for improved efficiency and timely outcomes.- Project Management: Managed hiring, onboarding, and training projects using Asana, collaborating with stakeholders to update processes and identify areas for improvement. Conducted postmortems to refine and enhance the HVH program's effectiveness.- Compliance & Continuous Improvement: Ensured compliance with scheduling policies and resolved issues related to high-volume hiring. Drove continuous improvement through process assessments and stakeholder feedback, aligning efforts with business needs.

Herndon, Va

Experienced Talent Acquisition Coordinator with a strong background in managing high-volume interview scheduling, recruitment events, and process optimization. Key achievements include:- Event & Calendar Management: Managed the Talent Acquisition team's event calendars, ensuring accurate scheduling, confirmed interviewers, and room bookings. Collaborated closely with recruiting teams to resolve issues and align with business needs.- Hiring Event Coordination: Organized monthly hiring events, surpassing quarterly fill rate and hire rate goals. Coordinated with interview teams, recruiters, and Bar Raisers to ensure efficient processes and positive outcomes.- High-Volume Scheduling Expertise: Managed complex, high-volume interview scheduling, consistently exceeding monthly goals and earning recognition as a subject matter expert in recruitment scheduling and legal compliance.- Recruitment Process Point of Contact: Acted as the main point of contact for seamless recruitment processes, providing weekly updates to business teams on candidate progress and selection.- Candidate Information Management: Secured and managed confidential candidate information in tracking systems, ensuring accuracy throughout the recruitment process. Maintained internal systems to facilitate smooth candidate management.- Training & Process Improvement: Created and delivered a whitepaper on high-volume hiring scheduling training, which became a foundational resource. Led quarterly virtual training refreshers for recruiting coordinators, sharing best practices and updates on processes.- Team Building & Budget Management: Served on the RC IAD Committee, organizing team-building activities, managing budgets for external events, and developing surveys to measure event success.- Travel Coordination: Coordinated cost-effective travel for candidates, optimizing travel times and convenience to ensure a positive candidate experience.

Vienna, Va

• Handled diverse administrative duties, including new hire training, clinical and non-clinical staff orientation, and payroll oversight. Advocated for clients and patients, scheduled appointments and surgeries, maintained electronic records, managed procurement through purchase orders, and contributed to overall hospital maintenance for a safe and comfortable environment.• Responsible for preparing training documents as well as coordinating and facilitating both new hire and continuing education training. This involved working closely with other members of the team to ensure that training materials were up-to-date and relevant, as well as adapting training programs to meet the evolving needs of the organization.• Organized monthly Lunch and Learn events, gathering feedback to tailor topics to staff needs and interests.• Provided support to the Practice Manager and Chief of Staff in overseeing adherence to proper protocols and OSHA safety regulations by all associates by working closely with the management team to identify areas where improvements were needed and taking steps to address any issues. Served as a resource for associates, providing guidance and answering questions about protocols and regulations.• As a Surgical Veterinary Assistant, monitored vital signs, maintained a sterile surgical environment, and assisted with procedures. Followed strict anesthesia protocols and prepared for emergencies with lifesaving medications.• Prepared patients for surgery by performing tasks like shaving and cleaning the surgical site, administering medications, and placing IV catheters and endotracheal tubes. Checked and ensured the readiness of all necessary equipment, including the anesthesia machine and sterile surgical instruments. Set up the surgical suite, creating a sterile environment with surgical drapes, organizing equipment, and ensuring proper disposal of waste materials.

Vienna, Virginia, United States

• Various administrative duties such as scheduling appointments, procedures, and surgeries for patients; data entry into the hospital's electronic medical records system to maintain accurate and up-to-date client and patient records; contributed to general hospital maintenance including cleaning, organizing, and ensuring a safe and comfortable environment for patients, clients, and staff.• Recorded and maintained patient medical histories, vaccination records, lab results, and other important medical information in the hospital's electronic medical records system. Updated client information, including contact information and payment details, and ensuring that all patient records are complete and up to date.• Tasked with collecting blood, urine, or fecal samples from patients, and preparing them for testing which involved following specific protocols for handling and processing samples. Utilizing specialized equipment, such as microscopes or centrifuges, and following specific procedures to ensure accurate results. Analyzed the results and reported them to the veterinary team while also recording the results in the patient's medical record.• Assisted Veterinarians and Veterinary technicians by safely restraining animals during exams, procedures, and other appointments.• Communicated with clients to schedule appointments, answer questions, and provide education on topics such as nutrition, preventative care, and post-operative care.• Maintained a clean and sanitary hospital environment, including cleaning kennels and exam rooms, stocking supplies, and assisting with general hospital maintenance.

Vienna, Virginia, United States

• Assisted incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.• Supported outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.• Built customer confidence by providing excellent customer service to clients by actively listening to concerns, answering their questions, and addressing any issues that may arise.• Coordinated the scheduling of appointments, procedures, and surgeries to ensure that the hospital operates at maximum capacity.• Worked with veterinary medical team members to ensure that clients and pets receive the best possible care, including managing and explaining medications, and providing opportunities to address follow-up care.• Managed client and patient records, entering accurate and complete data into the hospital's electronic medical records system.• Followed proper procedures for opening and closing the clinic or hospital each day. This included tasks such as balancing the cash drawer, preparing deposits, and ensuring that all financial records are up-to-date. Issued invoices to clients, and ensuring that all billing is accurate and up-to-date.• Keeping the hospital clean and organized, including ensuring that exam rooms and treatment areas are properly stocked and prepared for patients.• Maximized patient care efficiency by managing patient flow and supporting the veterinary medical team. Strategically scheduled general check-ups to create a productive and flexible hospital environment tailored to client needs.