I am delighted to be working back in the industry and utilising my previous sales & project experience within the automotive industry; along with my newer experiences in the land of IT and cybersecurity to assist Inductus continuing to build their brand and product offerings.As a small organisation, my role is varied from sales support and marketing, dealing with support issues to maintaining the books. I have been able to build on my previous experience as an account manager working with our existing clients and new, to build accounts and gain further insight from what the industry wants from our resources.

February 2018 - Present Sept 2007 - July 2016Providing both client facing support and to the business as a whole, I greatly enjoy the variety that goes hand in hand with my position at IDentity.As part of the project team my responsibilities can involve everything from preparing tender packages for clients, attending and taking client briefings, generating time/cost reports for ongoing projects through to validating suppliers and composing quotations. I work closely with the project manager and design departments to ensure projects are delivered on time and to the client's requirements. I also work with the accounts team to support procurement and invoicing functions. Additionally I am responsible for office related activities to aid the smooth running of the business. Organising facilities for both premises, processing deliveries and dispatches, compiling and archiving the central filing as well as establishing health & safety processes. From the variety of administrative tasks I undertake I have established a strong understanding of how a business operates from both a project and operational perspective.During my time at IDentity I have also undertaken the Association Project Management's introductory certificate which has cemented my understanding of good project management practices.

Community ground working on community projects to * bring communities together* allow people to connect to nature* improve habitat for wildlife and support biodiversity

With a strong emphasis on customers service, I work with clients to ensure that their information technology needs match their business strategy and growth plans. Pro-actively identifying areas where improvements will be beneficial to business effectiveness and performance and managing and solving issues with clients in an efficient and timely manner.

Following completion of my course at college, I discovered it was especially hard to break into the profession as a newly qualified decorator so established a painting and decorative design company specialising in interior decorating works, room planning and specialist decorative effects. I took great pride in running a small business with the focus on good quality work and good customer relations. Although hard work, I found the job very pleasurable and enjoyed the challenges it gave me. I took on responsibilities and developed a variety of skills and the ability to learn quickly enabled me to be successful in many areas, such as:• Understanding the importance and executing good communications with both customers and staff• Being adaptable to circumstances as they change and to be able to manage time effectively• Establish good decision making skills and develop understanding of the importance of listening to other's (trade and business advisors, as well as clients)• Develop an eye for detail, both with the work itself and also associated administration• Managing multiple tasks simultaneously and safelyIn running my own business I had the following responsibilities:• Visiting clients, talking through their requirements and quoting for the work required• Invoicing, accounts and payroll• Responsibilities to the customer, staff and myself to make sure that all policies and procedures are adequate and up to date. Making sure all paper contracts are accurate• Ensuring customer satisfaction and that sub-contractors are happy• Offer guidance and support to staff• Ensuring safe working practice on site and ensuring health and safety issues are addressed appropriately• Keeping first aid supplies up to date and well stocked. Ensuring staff know where they are located and where the incident book is located

HMV is a company which prides itself in its variety of products and superior customer service. Working at HMV taught me many new skills and also developed my confidence in approaching customers and putting my training into practice. I learnt the importance of good time keeping and multi-tasking as well as the importance of product knowledge and accurate use of the computer system. At HMV, my responsibilities included:• Stock processing• Sales procedures • Approaching customers• Making sure all replenishments have been completed• Managing video or DVD campaigns at weekends

My role at Reed Business Information was ensuring the timely collection of outstanding debt owed to RBI from magazine advertisers, thereby maintaining company cash flow. As many of my customers were based abroad this job helped me to develop my communication techniques across cultures as well good time management.This job involved:• Contacting customers to establish if payment has been made• Negotiating with customers who were experiencing cash flow problems• Resolving queries on accounts and invoices• Fully utilising my negotiation skills to get as prompt payment as possible, reducing bad debts