* Implement the Grand & Toy sales and sales management process to maintain strong sales momentum and to achieve all targets and forecasts* Full P&L accountability, including sales, labour and expense management* Recruitment of on-boarding of Associates, key holders and Assistant Managers* Provide direction, performance management and coaching to staff * Provide sales and product knowledge to all staff* Create a strong partnership with the in-store Business Solutions Advisor… Show more * Implement the Grand & Toy sales and sales management process to maintain strong sales momentum and to achieve all targets and forecasts* Full P&L accountability, including sales, labour and expense management* Recruitment of on-boarding of Associates, key holders and Assistant Managers* Provide direction, performance management and coaching to staff * Provide sales and product knowledge to all staff* Create a strong partnership with the in-store Business Solutions Advisor to generate leads, and provide support to drive sales and grow the small business market share * Develop and manage small business accounts assigned to our Business Centre through daily interaction with those clients* Build strong relationships with clients to build loyalty and drives sales momentum to achieve all targets, Manage all customer concerns/complaints through to a satisfactory resolution* Schedule staff to ensure staffing levels correspond to fluctuations in sales from month to month while maintaining budgeted guidelines* Monthly P&L analysis and reporting, forecasting of sales and proactive planning to reverse any negative sales trends* Using a high level of proficiency with the company’s systems, ensure information is current and inventory levels are accurate, generate appropriate orders, generate and utilize reports to forecast* Accountability for the planning, budgeting and estimating of sales, employees costs, fixed and variable expenses on an annual, monthly and weekly basis* Oversee and ensure all daily operational procedures are properly carried out for cash handling, back deposits, inventory management, loss prevention and reporting* Prepare and maintain store related records for Regional Manager/Head Office review* Constant maintenance of the inventory management system, ensuring the inventory levels in the store are accurate * Thorough understanding of visual merchandising techniques and planograms Show less