As part of the residential sales department I deal with incoming enquiries, registration of applicant details and property requirements, booking viewings, negotiating between parties, liaising with vendors, buyers and solicitors ensuring sales are progressed through to completion.

• Property managing a portfolio of 250 properties, dealing with the general operation, maintenance and record keeping of all properties on the in-house system Jupix.• Dealing with maintenance issues daily, ensuring issues are prioritised appropriately and keeping tenants and landlords fully updated.• Negotiating renewals well ahead of the renewal date, confirming rent increases and tenancy terms with both parties.• Creating AST contracts for all new tenancies and renewals.• Supporting the Branch Manager and Lettings Negotiator with all aspects of the lettings process from viewings through to the move in process. Organizing inventories, end of tenancy cleans and check outs.• Corresponding daily with Landlords, Tenants and Contractors to ensure all issues are dealt with in the most efficient way.

• Ensuring that Bedmakers are properly supervised, briefed, attired and supplied with the correct equipment to carry out their cleaning duties in the Colleges’ outside properties.• Organising cover during absence, sickness and holidays. • Regularly visiting each Bedmaker’s section to ensure a satisfactory standard of work is attained/maintained, taking the appropriate action if problems occur.• Liaising with and supporting the Properties Administrator and relevant departments, to ensure all relevant rooms, flats and houses are prepared and checked to meet College deadlines.• Property managing 130 properties occupied by students, fellows and overseas visitors; carrying out daily property inspections, completing and updating property inventories. • Supporting the Lady Superintendents Department with administrative duties including College Guest Room bookings and enquiries on the in-house system Kinetics.

• Support to the Directors office;• Management of all administrative business within the Directors office, including monitoring and organising diaries, prioritising the Directors correspondence, actioning all correspondence, commissioning briefing, acting as a gatekeeper to all incoming calls and emails traffic, booking travel and accommodation and organising meetings; • Providing secretariat support by ensuring agendas and papers are circulated in advance of meetings, taking accurate minutes and following up action points.