Accountable for identifying and developing new vertical markets and partner relationships for payment solutions within state, county and city government sectors. Responsible for identifying new accounts specifically for courts, probation/parole, child support and municipalities. Accountable for all aspects of account management within the Government division. Successfully developed strategic new business relationships/partnerships with leading software vendors providing competitive advantages in new markets. Responsible for new product business requirements, worked with development teams on design, assisted with all marketing plans and materials, attend trade shows and public meetings to sell new product offering

Accountable for all aspects of Client/Account Management from engagement onset through product launch. Accountable for full rollout and implementation of product, including, client management, project management, documentation of customer requirements, translation of business requirements to design specifications, customizations and configuration, directing and coordinating offshore resources, managing client expectations and ensuring client satisfaction. Designed, configured and implemented customizations in Salesforce.com for client support and development process.

Accountable for defining and implementing Quality Assurance best practices and processes within the Software Development Lifecycle. Accountable for management of Business and System Analyst, Quality Assurance, Testing, and Configuration and Change Management teams. Acted as customer/client liaison for software requirements and problem management. Assumed lead role in management between two companies post acquisition

Accountable for defining and implementing Quality Assurance best practices and processes within the Software Development Lifecycle. Accountable for management of Business and System Analyst, Quality Assurance, Testing, and Configuration and Change Management teams. Acted as customer/client liaison for software requirements and problem management. Assumed lead role in management between two companies post acquisition