Director Of Store Operations
Greater Boston Area
- Directed 27 stores with a team of 600+ employees with locations in Massachusetts, Rhode Island, Vermont, Maryland, Washington D.C., Virginia, Pennsylvania, New York, and New Jersey- Managed recruiting, hiring, staffing and separation in partnership with the Director of HR using tools such as Kronos and UltiPro- Re-Structured management to better support merchandising and operations within stores; Reduced payroll cost by 5%, total store operating expense by 8% while increasing sales and conversion- Met established sales and profit goals by hiring, training and managing the retail store staff to include: evaluation of sales performance, UPT (units per transaction), and ADS (average units sold)- Coordinated public relations including: creation of campaign strategies, promotional events, in-store events, contests, and partnering with local businesses to drive traffic and increase sales- Teamed with Director of HR to develop employee handbook for stores. - Handled issues that arose at store level and partnered with District Managers to create and implement resolutions- Worked with Director of Merchandising and Product Training Manager to ensure product knowledge and visual merchandising standards were created and delivered to stores through proper communication and tools- Communicated store analysis of product feedback and sell through as well as recommendations to merchandising and planning- Partnered with Asset Protection to protect assets and inventory which resulted in reducing shrink to .50% and increasing EBITDA by $150K; This included reduction in lines of variance from 42% to 15% at year end- Fostered relationship with the Corporate office to ensure proper communication from field to office and office to store- Acted as key stakeholder in store expansion including: site identification, planning and execution
