Elly Thomas Email & Phone Number

Cambridge, GB

- Ensure successful activations and adoption of all relevant iManage applications / subscriptions- Understand Customer’s business needs and priorities and strategic goals- Build relationship with customers during their onboarding journey

- Managing portfolio of clients across the entire customer lifecycle, including onboarding, driving adoption, continual engagement and renewal- Maintains consistent communication with several internal teams to help engineers shape the product roadmap and the sales team gain a deeper understanding of the client's needs- Performing regular customer reviews.

- Maintaining social pages, assisting with building content calendar- Checking in guests & handling general enquiries over the phone and in person- Continually maintaining Covid-19 health and safety checks, and adapting to the changing regulations

Niseko, Japan

- Training staff in booking systems, policies and customer service skills - Performed mid season staff reviews and weekly team meetings to assess ways and improve tasks and goals - Radio and phone communication with management team and agents - Report & data management to meet sales targets - Working out logistics of new products and speaking with external.

Niseko, Japan

- Cash handling- Dealing with general inquiries - face to face, online and over the phone required good communication skills- Creating & modifying bookings- Creating agent information page on main website - Assisted with recruitment process for following winter season

- Managing partnerships and assisting with year round marketing plans - Website and social media content management, as well as weekly newsletters via Mailchimp- Project management and development for the Sony Grant - On-site production and guest services at PHOTOFAIRS, Sony World Photography Awards, and supporting events events

Working alongside the Production team to assist both in the lead up to and onsite at photography events.

Working over summer months as hospitality staff for events such as Henley Regatta and Polo in the Park. Mainly working as V.I.P host.

Ran a chalet of 18 guests over a six month period with a co host. Developed time management and customer service skills. Being attentive and personable to guests, with good knowledge of both the company and ski resort.

Helping to set up exhibitions. Main point of contact for visitors to the University gallery, Informing visitors about the current and up and coming exhibitions. Working closely with Gallery manager and curator.

Event Management, Event Management In Marketing And Communication, Distinction

Bachelor Of Arts (B.A.), Photography, 2:1

Foundation Degree, Art And Design (Specialising In Photography), Distinction