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Ellyza Ferrer is listed as CRU - Service Delivery Leader at Firstmac at Firstmac, a company with 249 employees, based in Metro Manila, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Ellyza Ferrer.
Ellyza Ferrer previously worked as Service Delivery Team Lead at Firstmac and Customer Service Specialist at Firstmac Pty Ltd. Ellyza Ferrer holds Bachelor Of Business Administration - Bba, Finance And Financial Management Services from Phinma - University Of Pangasin.
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Livechat specialists – we are responsible to engage and support all clients from their initial home loan or car loan enquiries, getting a pre-qualification, to support any enquiries for ongoing and settled clients until discharging of loans. Sales Specialist – engaging with clients to identify if they qualify for a home loan or car loan. Knowledgeable of product offers and lending policies. Customer Care skills – Deliver optimum customer satisfaction for all inbound and outbound contacts. Ensure all quality issues identified (procedural or technical) are logged and reported for follow up and resolution. Loan Processing skills – Action TRAX Jobs in terms of procedures and within productivity and quality targets determined for each activity. Leadership Skills – To support the team by covering leadership roles and helping out the team with their job and chat enquiries. Perform any other duties, as and when requested. Identify improvements from daily processing and actively provide feedback and recommendations to improve the process. Training skills – Assist with the cross-training of other team members. Assist with product, policy and technological developments as and when requested.
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Assures consistent quality of production by developing and enforcing workflow systems and quality practices by validating processes, providing documentation, and managing staff.Focuses on workflow, client experience, reducing expense, and enhanced efficiency.Drives team performance of CRU calls and live chat, utilising workflow management system, improving.
National Capital Region, Philippines
Dagupan, Ilocos Region, Philippines
OJT with Admin Department
Other employees you can reach at firstmac.com.au. View company contacts for 249 employees →
Mary Grace Laga
Colleague at FirstmacMetro Manila, National Capital Region, Philippines, Philippines
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JG
Jerome Garcia
Colleague at FirstmacMetro Manila, National Capital Region, Philippines, Philippines
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SM
Shiela Mae Diaz
Colleague at FirstmacCalabarzon, Philippines, Philippines
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HA
Hanna Aguirre
Colleague at FirstmacMetro Manila, National Capital Region, Philippines, Philippines
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KH
Krizsa Hanna Ormisa
Colleague at FirstmacManila, National Capital Region, Philippines, Philippines
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RD
Robin Duyon
Colleague at FirstmacPhilippines, Philippines
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AS
Adrian San Jose
Colleague at FirstmacMetro Manila, National Capital Region, Philippines, Philippines
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WR
Wayne Roubin
Colleague at FirstmacGreater Brisbane Area, Australia
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SI
Symone Isles
Colleague at FirstmacGreater Brisbane Area, Australia
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DW
Denise Walsh
Colleague at FirstmacGreater Sydney Area, Australia
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Quick answers generated from the profile data available on this page.
Ellyza Ferrer works for Firstmac.
Ellyza Ferrer is listed as CRU - Service Delivery Leader at Firstmac at Firstmac.
Ellyza Ferrer is based in Metro Manila, Philippines, Philippines while working with Firstmac.
Ellyza Ferrer has worked for Firstmac, Firstmac Pty Ltd, and Sss (Social Security System).
Ellyza Ferrer's colleagues at Firstmac include Mary Grace Laga, Jerome Garcia, Shiela Mae Diaz, Hanna Aguirre, and Krizsa Hanna Ormisa.
You can use AeroLeads to view verified contact signals for Ellyza Ferrer at Firstmac, including work email, phone, and LinkedIn data when available.
Ellyza Ferrer holds Bachelor Of Business Administration - Bba, Finance And Financial Management Services from Phinma - University Of Pangasin.
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