Elly Zeng Email & Phone Number

Singapore

• Supported a global portfolio of 36 hotels in the creation, execution and enhancement of guestexperience initiatives to align brand identity and elevate service quality.
• Designed property-specific reports through real-time sentiments tracking and data analysis tomitigate issues faced by hotels.
• Formulated brand standards based on brand concept and vision for the fourth hotel brand – Dhawa.

Singapore

• Assisted in the development of press releases for media publication, and tracking of media impressions and competitors’ promotions
• Handled public relations paperwork and prepared internal newsletters and presentations
• Coordinated photoshoot with internal employees and external media partners for hotel promotions

Hangzhou, Zhejiang, China

• Worked with industry partners and third party vendors to maintain strong media relations
• Managed hotel’s website and social media to ensure information relevancy and accuracy
• Coordinated the development of press releases and production of marketing collaterals to ensure brand compliance
• Managed internal communications and displaying of external collaterals
• Handled public relations and marketing paperwork

Bachelor Of Science In Hospitality Management

Activities and Societies: HFTP Asia Student Chapter, PATA Singapore Student Chapter• Awarded 'Dean's Honor List'​ for AY2014 Spring and.

Diploma With Merit In Hospitality And Tourism Management

Activities and Societies: Service Ambassadors, Housekeeping Mentoring Program at Somerset Liang Court, Changi Youth Ambassador• Attained.