Elma Johnson Email & Phone Number

Saint Paul, MN, US

Minneapolis, Minnesota, United States

• Co-lead strategic and programmatic planning of the Center.
• Manage overall operation of the Center and oversee implementation of project activities.
• Network with public health agencies across the U.S. to identify promising public health approaches to support family caregiving and facilitate knowledge-sharing.
• Collaborate with CDC officials, BOLD grantees and national partners to align cross-agency efforts with the BOLD Act and other strategies to support family caregivers.
• Develop center materials and toolkits, and provide technical assistance to public health agencies.
• Facilitate collaboration with a robust network of national agencies and organizations that serve family caregivers of people with dementia.

Greater Minneapolis-St. Paul Area

• Led research to test the effectiveness of point-of-care survey administration in increasing response rates.
• Facilitated focus groups with Spanish-speaking patients to understand drivers of patient engagement.
• Prepared reports on various patient experience performance measures.
• Conducted market research on best practices and tools for eliciting patient feedback.
• Assisted with diverse project planning and coordination, including a trial of a new survey vendor tool.
• Interviewed and recruited patients for events geared to improve patient experience of care with different programs and departments at Hennepin Healthcare.

• acilitated communication between medical staff and patients.
• Advocated for equitable and patient-centered care by providing interpretation and translation services to improve access to care for underserved groups.
• Provided on-demand translation of materials for internal and community events.

Greater Minneapolis-St. Paul Area

• Supported the creative work of designers, helping conduct research, providing feedback on prototype design and recruiting participants.
• Helped facilitate meetings and ongoing collaboration with organizational leaders and staff, community partners and external organizations.

Greater Minneapolis-St. Paul Area

• Supervised a team of 120 staff interpreters and a number of vendor agencies, across central campus and four community clinics.
• Oversaw the centralization of language services across Hennepin Healthcare and implemented an Just-In-Time (JIT), multi-modal interpreter services program.
• Co-led roll-out of a new Video Remote Interpreting (VRI) technology and an electronic dispatching system for interpreters.
• Supported improvements to documentation and billing for interpreter services that led to $3M increase in Medicaid revenues by 2016.
• Supervised QI initiatives and staffing models to meet language needs across different service areas.
• Supported multi-disciplinary teams in use of new technology and workflow improvement.

Greater Minneapolis-St. Paul Area

• Coordinated and facilitated public events between business owners and city and county officials during the reconstruction of the Lake Street corridor.
• Surveyed business owners along commercial corridor to identify needed support during construction.
• Coordinated public events to promote the small businesses community.
• Collaborated with staff at local cross-cultural design firm on urban rebranding of the Midtown district in Minneapolis.
• Developed and translated marketing materials for immigrant-owned businesses.

Master'S Degree, Public Health Administration And Policy

Bachelor Of Business Administration - Bba

Academic Exchange Year