Lead strategic planning and execution, as well as vision, policies, goals, objectives, and process improvement to drive efficiency, growth, and revenue. Develop goals, success factors, and metrics to monitor and improve KPI’s. Oversee daily operations to increase efficiency, maximize productivity and minimize costs while collaborating with cross functional departments to reach maximum potential. Leverage existing and new technologies to enable better, faster, smarter execution. Manage P&L and budget to cut cost and boost profitability while establishing and promoting vendor and customer relationships to optimize cost and pricing. Hire, coach and develop top notch talent that delivers quality results and aligns to organizational goals. Develop and implement role-specific training plans, create a teamwork environment, and generate clear career growth plans for team members.

Lead strategic planning to establish the overall vision, policies, and procedures and drive growth and revenue. Collaborate with cross-functional teams to ensure business continuity. Hire and develop a top-notch team that delivers top notch customer experience and vendor management in alignment with organizational regulations. Develop and implement metrics to gauge performance and initiate process improvement.

Lead the day-to-day operations of Account Management and Operational Support Teams tasked with delivering top notich customer experience. Established the overall vision, strategic action plans, and goals while collaborating with stakeholders on various initiatives and projects to produce performance driven results.