Elma Olivier Email and Phone Number
I’m a highly motivated and accomplished Business Analyst with a professional approach with over 20 years’ experience in Business Analyses. I am experienced in the IT and Financial Services field and for the past 14 years I’ve been involved with system development and enhancements of a Wealth Platform in the UK. I’m a keen and enthusiastic learner and throughout my career I have been fortunate to work on many interesting projects that provided me with the opportunity to improve my technical and business analyses skills. For some of these projects I also fulfilled a scrum master role to further enhance the value I can add to an organization. Over the years I’ve gained good interpersonal and communication skills and can build reputable relationships with people quickly and easily. I strongly believe in collaboration but when required I have the ability to work on my own. I have full System Development Life Cycle experience and am deeply committed implementing value-based solutions.In addition to business analyses my interest is to manage my own self-catering accommodation business. I’m passionate about satisfying clients’ needs and this side-hustle provides me with the opportunity to deliver a good customer experience and service as well as a passive income.
Santam Insurance
View- Website:
- santam.co.za
- Employees:
- 3068
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Senior Business AnalystSantam Insurance Jan 2022 - PresentCape Town, Western Cape, South Africa
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Senior It Business AnalystQuilter - Global Edge Technologies Jul 2006 - Jan 2022Cape Town Area, South Africa• Facilitate workshops with business SME’s and technical staff to identify and agree project scope.• Provide solution design for changes on the investment platform including the Pension product and FATCA regulatory changes.• Instrumental in driving out business requirements through workshops.• Advise business SME’s on suitable solutions.• Perform Solution Design alongside the solution architect.• Facilitate design sessions with the development team.• Compile comprehensive and detailed Functional Design documents.• UX design and screen mock ups for front and back office systems.• MI report definition.• Advise / guide and monitor development team.• Advise / guide and monitor test team.• System integration testing.• Defect management and resolution.• Change management support.• Production Support – fault finding and resolution.• BA Team lead.• Gained substantial Business product knowledge and understanding of the complex UK regulations. -
Business AnalystOld Mutual South Africa Mar 2004 - Jun 2006Cape Town Area, South AfricaAs a Business Analyst in the Business space I have:• Facilitate workshops with business SME’s and technical staff to identify and agree on the project scope.• Identify business requirements through workshops.• Compile Business requirements.• Attend design sessions with the development team.• Test requirements• Draft training documentation for users.• Assist with user training• Manage defects and resolution thereof. • Provide production support – fault finding and resolution. -
Business Process AnalystOld Mutual South Africa Jan 2000 - Mar 2004Cape Town Area, South AfricaIn the Process office I've been involved in continuously review and improving the Client Services and New Business end to end processing. This involved visiting the servicing branches across the country to review the processes and systems to identify bottlenecks that's impacted on servicing and turn-around times. The process also involved interviewing clients to identify client needs. The data obtained has been analysed and in collaboration with IT, improved systems and processes have been proposed to deliver a cost efficient and smooth end to end process that satisfied both the business and client.
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Death And Disability Claims SpecialistOld Mutual S 1995 - 2000South AfricaAs a claims specialist I've dealt with death and disability claims that's been submitted within the underwriting period. It required a detailed analyses of the claim and documentation submitted to dismiss any potential fraud or non-disclosure. This work experience taught be the importance of detail and following procedures to deliver a fair outcome.
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Client Services Back Office AdministratorOld Mutual South Africa 1989 - 1994Western Cape, South AfricaProcessing of applications submitted from the Old Mutual Group Schemes branches. I often dealt directly with client complaints and through this experience developed a real passion and understanding for clients and clients needs. Working in the back-office and dealing directly with client's paved the way for my passion to put the client 1st and to deliver an exceptional client servicing experience.
Frequently Asked Questions about Elma Olivier
What company does Elma Olivier work for?
Elma Olivier works for Santam Insurance
What is Elma Olivier's role at the current company?
Elma Olivier's current role is Senior Business Analyst at Santam Insurance.
Who are Elma Olivier's colleagues?
Elma Olivier's colleagues are Charlene Cloete, Craig Mclaurin, Lelani Bezuidenhout (Cia, Cisa, Cism), Heather (Santam), Leroy Adams, Prudence Mandi, Lousile Maritz.
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