Elmar Prinsloo Email & Phone Number

Cape Town, Wc, Za

South Africa

Data Base Management Customer SupportTraining Classroom & Onsite Basic IT support functions

Paarl, Western Cape, South Africa

Paarl, Wc, South Africa

Dubai

I was part of the development team bringing a few new concepts to the UAE. As part of the development of the EMH group I was also in Charge of Inventory, Maintenance and B2B sales.Opened % Arabica on 8th of September in Dubai Mall. The second % Arabica will be opening in November in City Walk Dubai. We opened the third location in Mirdif City Center in Dubai and the forth store in Corniche road Abu Dhabi. As a coffee lover and enthusiast I am very passionate about % Arabica and looked for only the most passionate staff to employ.% Arabica is doing exceptionally well, and I am very proud to have been part of this brand in its infant stages in the UAE. It promises to be the leading speciality coffee shop in the UAE.Opened Sarabeth's restaurant on 26 March 2017 to an awaiting crowed of customers, its been an amazing launch with a bunch of learning curves that have change me forever in the best way possible.

Dubai, United Arab Emirates

Oversaw and managed all areas of the restaurant and make final decisions on matters of importance to guest service. Assisted in opening of two new branches in the UAE.Ensure that proper security procedures were in place to protect employees, guests and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completed accident reports promptly in the event that a guest or employee was injured. Managed shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. Investigated and resolve complaints concerning food quality and service. Delivered on or above target goals for food and labor cost while aligned with the brands customer service standards. Ensured strict adherence to all standard operating procedures and safety and security guidelines.I wrote the Standard Operating Procedures and the Disciplinary Code along with the Ethics and Code of Conduct for the Company.Created new beverage menu.Contact and liaise with new Retail suppliers, setting up new retail contracts and getting new products for retail.Kept food cost in control by managing wastage and kept orders under control according to trends and sales forecasts.Assisted in reopening first branch by implementing new menu and procedures for daily running of restaurant, retrained all staff to improve customer service and uphold service standards of the Restaurant.Assisted in opening of new Branch, trained new staff and improving on standards. Created new menu and implemented it in both outlets.Managed over both outlets making sure both outlets follow same standards and did daily checks on recipes.

Dubai, Uae

Oversaw and managed all areas of the restaurant and make final decisions on matters of importance to guest service. Assisted in opening of two new branches in the UAE.I was responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Exercising excellent judgment in cost control procedures, financial accounting, inventory levels and labor.Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.Managed shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. Investigated and resolve complaints concerning food quality and service. Ensured strict adherence to all standard operating procedures and safety and security guidelines.Provide direction to employees regarding operational and procedural issues. Developed employees by providing ongoing feedback, establishing performance expectations and by conducting performance appraisals. Maintained an accurate and up-to-date plan of restaurant staffing needs. I was responsible for identifying and developing internal candidates for future leadership opportunities. Delivered high quality orientation and training for all new employees. Identified and responded to execution gaps in delivering exceptional customer experience; develop and execute plans to elevate both staff and store performance. Completed job responsibilities and performance objectives in a timely and effective manner and in accordance with Pei Wei and MH Alshaya Co. Policies and procedures. Performed other duties and responsibilities as required or requested.

Pietermaritzburg, South Africa

I managed the restaurant in accordance with Company Policies and Procedures including directed the activities of employees in maximizing sales, operating efficiency and profit.I ensured that all employees were provided with the appropriate training and resources to perform their duties safely. As the Restaurant General Manager I had the responsibility and authority for safety over contractors, customers and other visitors when on company property. I achieved CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.I coordinated the effective recruitment and selection of team members using company systems. I made forecasts and managed the schedule that team member labour remained within the budget. I ensured that tasks were only undertaken by those employees certified to perform them. I did training and developed team members to meet the standards of performance required. I monitored their performance and implement corrective action where required. I reported to the Area Manager and kept him informed of any competitive activity that is likely to affect the trading results of the restaurant. I also reported to any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or were likely to affect the operation of the restaurant. I promoted Yum's How We Work Together principles acting as a role model and providing leadership as necessary.I also did local store marketing, for example the Add Hope Foundation in South Africa. I organized local events all in favor of the Add Hope Foundation for the restaurant. As a group we managed to make R1200000 from collecting R2 donations in stores and events done by all the Restaurant General Managers in the group.

Cape Town, South Africa

Pietermaritzburg, South Africa

This was a family restaurant that I set up for my mother after my father past away. I dealt with the Franchisor as General Manager and set up the Franchisee agreement. I set up the business and hired staff, trained them and set up the processes for the restaurant for the daily running. When my mother was capable of taking over the business I went to KFC.

Potchefstroom, South Africa

I worked in the mechanical department, where my duties were to order all parts and tools required for all mechanical works in the workshop, along with data capturing of all the works being done. I was promoted from the mechanical department to the stores department, where my duty was to order and keep record of all diesel and petrol usage of all departments’ vehicles around South Africa. Another part of my duty was to order and keep record of all assets of the department around South Africa. I also did site audits around South Africa to keep track of all the assets under the stores department.

Bachelor Of Laws - Llb, Law

Education record

Ga Level 5 Diploma, Teaching English As A Second Or Foreign Language/Esl Language Instructor