Managing a number of high performing teams performing manual and automate quality assurance services for our clients based in the Middle East and Africa region.

• Planning and creating tour programs for African tours• Creating and managing budgets for all different tours• Liaise with service providers, clients• Implementation of new routes, new accommodation and trips• Monitoring of tours and tour guide performances• Managing payments and finances of company

• Strategic planning, coordinating and monitoring of sales, dispatches and performance of transport contractors• Resolve non-conformances with transport contractors• Liaise with, coordinate actions and communications between Grootegeluk Mine, Head Office, customers and transport contractors• Implementation of practices and procedures• Consistently manage quality compliance to customers’ contracts and agreements• Manage internal and external relations with customers and service providers to promote Customer Relation Management• Maintains Customer Complaints Register and customer database

• Provided full admin support to Asst Resident Engineer & Supt• Scheduled and coordinated meeting and appointments • Liaised with Management, colleagues and employees• Assisted with SHEQ files, forum minutes and SPI & BPI matrixes

• Provided full administrative and secretarial support to owner and •manager.• Handled wide range of correspondence and information briefs• Dealt with traveler’s request and inquiries• Prepared wide range of communications, reports and documents• Liaised with other Tour Operators and Coordinators• Maintained Tour Operators client database.