Elmer Dexter Torres Email and Phone Number

Duties and Responsibilities: Product Development & ManagementDriving the company's core business' evolution road map in advance, to ensure products and services of the company are pioneers, up-to-date and relevant to the industry. Research & DevelopmentCollaborates with Marketing and Engineering R&D to Provide information of existing products and services life cycle status of the company. Monitors innovative activities undertaken in the market as reference to steer Product Development & Management decision. Product DevelopmentOversees creation, innovation and discontinuity of the products and services of CuroTeknika. Works with the direction of product management, influenced by Research and Development. Product ManagementEnsures that company is winning in the market such customer acquisition, retention and upselling. works closely with Product Development with the direction of Research & Development. Ensure service delivery of products and services is aligned to the company’s product and service delivery standards.

Responsible for providing a portfolio of IT Business solutions that meet the needs of clients. In charge of ensuring that the delivery of advanced technologies and solutions is done with a professional, honest and personalized service approach.Duties: Managing resources to meet daily delivery schedules. Monitoring staff to ensure the prompt resolution to all client queries. Managing staff induction, training, and performance reviews. Building strong, lasting client relationships with clients.  Delegating tasks and responsibilities to appropriate personnel. Spotting new client business opportunities. Delegating responsibility and ownership of tasks to staff. Building up a working knowledge of clients operating environment. Conducting key client facing meetings. Resolving conflicts within the project team. Communicating complex technical concepts to clients. Writing up service delivery reports. Ensuring that projects are completed on time.