Elmer R. Email and Phone Number

• Assisted callers with filling healthcare insurance applications during open enrollment period and submitting electronically to plan provider for processing.• Assisted customers with creating an online account or resetting their password when needed.• Troubleshoot problems on customer application through research and escalation/transfers to tier 2 when needed.• Assisted in training new employees in a team of 5 under my supervision, ensuring that they are prepared for their job.

• Handled 50+ daily inbound calls in a courteous, timely, and professional manner.• Assisted customers to ensure first call resolutions through problem-solving and effective call handling.• Accurately documented and processed customer claims.

• Provided the best customer services and worked with multiple customers.• Found software that improved route paths that saved a lot of time and fuel.• Maintained the cleanliness of the trucks to ensure goods were transported in an acceptable environment, and all corresponding paperwork properly documented.

• Supervise the store when the store owner would leave for vacation and having leadership skills in order to maintain store high quality standards.• Ensure correct procedures are been followed, proper documentation, customer quality in order to avoid disciplinary action.• Provided technical support to diagnose software issues, network connections, printers, smart home appliances, and surveillance cameras.• Ask appropriate questions to ensure customers’ needs are met and providing them with the right products.