• Handles the support for Realex Payment Gateway – from inquiries on how to use the virtual terminal, to resetting the login credentials, and configuring their account setup.• Handles both phone calls and email inquiries from UK and Irish customers.

I'm a freelance blogger and I get commissions from Nuffnang Philippines and Google AdSense through advertisements that appear on my blogs.

Handled the support for Getronics, a US IT company that repairs printers, computers and POS machines. Sending out technicians and documenting their progress on Oracle. We answer emails from technicians, call them to inform about a dispatch and update the status of the ticket.

Handled the support for Verizon, a US-based Internet Service Provider (ISP). We troubleshoot internet connectivity and dispatch technicians as needed.

I worked here as a technical support representative for an accounting software, telco and anti-virus program.

Assist customer with their DSL connectivity issues and makes sure that customers stay connected to the Internet. Troubleshoot issues related to configuring their modem, inside wiring, and computer setup.Configure customer's email settings using Outlook Express, MSN Explorer and Windows Mail and resolve issues related to these email clients. Guide customer in setting up their emails, downloading and installing Anti-Virus programs and resets password if needed.Dispatches… Show more Assist customer with their DSL connectivity issues and makes sure that customers stay connected to the Internet. Troubleshoot issues related to configuring their modem, inside wiring, and computer setup.Configure customer's email settings using Outlook Express, MSN Explorer and Windows Mail and resolve issues related to these email clients. Guide customer in setting up their emails, downloading and installing Anti-Virus programs and resets password if needed.Dispatches Outside-Technician to customer's premise to resolve other DSL problems like cut cables. Show less

Responsible for answering the clients inquiry and technical assistance for their Sony VAIO Computers including basic troubleshooting, user guide, marketing specs, and How-To-Questions about Windows XP, Windows Vista, MS Office, and Sony Applications.Responsible for creating a Work Order as necessary. Also helps the customers in registering their Sony VAIO Computers at the Sony Website and downloads updates for their software and drivers.Sends customer basic items through concession… Show more Responsible for answering the clients inquiry and technical assistance for their Sony VAIO Computers including basic troubleshooting, user guide, marketing specs, and How-To-Questions about Windows XP, Windows Vista, MS Office, and Sony Applications.Responsible for creating a Work Order as necessary. Also helps the customers in registering their Sony VAIO Computers at the Sony Website and downloads updates for their software and drivers.Sends customer basic items through concession like AC adaptor, WLAN antennae, rubber feet, etc. Show less