- Develop plans and targets for the customer service team.- Analyse and interpret data relating to customer service effectiveness.- Support other departments with customer-service-related issues.

- Receive and acknowledge the alarm in accordance with the operational instruction of the Network Management System.- Monitor Network and performance threshold alarms and analyze how they are affecting different services.- Handling and escalation of alarms, Any alarms detected are to be filtered, correlated and analyzed.

- Managing of receiving, storing, distribution and maintenance.- Receiving imported goods and handling a copy to it to the purchasing department.- Documentation of warehouse entered and out goods.- Maintaining the safety measures inside the warehouse.- Managing warehouse employees and giving them orders on how to store the goods.- cooperation with the safety department and monitoring any notes regarding it.

-Management and monitoring the outgoing work on delivery orders via CRM.- Receiving calls and answering customers and restaurants inquiries.- Coordination with other departments and solving urgent problems.- Working on discovering CRM problems and filings reports to the programmers.

- Entry of buildings, companies and stores addresses .- Quickness and precision in managing mail exchanges.- Field work and inspection to exchanges.- Doing interviews with the address owners.

- Receiving customer calls and answering about their inquiries.- Replying to comments and messages on social media platforms and content creation.- Entering of categories, amount and types in a CRM.

- Receiving customer calls.- Answering questions regarding the service and find a solution to customer's problems.- Selling products to customers in a specific time.- Opening tickets for technical problems to the technical team concerned.