Abdirahman Elmi Email & Phone Number

Toronto, Ontario, Canada

• Managed day-to-day server administration, including installation, configuration, and maintenance of Windows and Linux-based servers.
• Oversaw network security and implemented best practices to ensure data integrity and system security.
• Deployed automated backup and disaster recovery systems, reducing downtime by 30%.
• Collaborated with the development team to optimize and automate system performance monitoring.
• Developed and maintained technical documentation for system configurations and procedures.
• Utilized scripting languages like PowerShell and Bash to automate routine tasks, resulting in a 20% increase in operational efficiency.

• Provided day-to-day support for network infrastructure, including VPN, firewalls, and network switches.
• Assisted in configuring and maintaining VMware virtual environments for clients.
• Ensured server health by performing routine system upgrades and security patches.
• Monitored system logs and responded to security alerts, reducing system vulnerabilities by 25%.
• Assisted senior administrators in implementing cloud-based solutions (Azure and AWS).
• Provided remote support for clients, troubleshooting hardware and software issues.

• Responded to and resolved IT service desk incidents for both hardware and software issues.
• Supported internal users with account setup, permissions, and hardware installations.
• Assisted in the implementation and configuration of cloud solutions for small and medium-sized businesses.
• Conducted routine security audits and implemented security measures, including encryption and antivirus software.
• Deployed and supported Office 365 applications and maintained user accounts.