• Provides high level of support to the CEO including complex assignments.• Manages CEO's calendar and diary including some our exclusive influencers.• Manages Operations Administration for the office including legal and trade license renewal documentation, group health insurance and office insurance renewals, FTA portal management.• Manages HR Administration including tracking Employee Requests, Contract, Insurance, Residency Visa, Service Agreements creation, etc., Recruitment and Employee Onboarding • Act as the Office Manager, tracking reimbursements, purchasing office supplies, etc.• Arrange and booking appointment of team events and outside gatherings.• Provides support to finance and accounting department. • Prepares commercial business cases for campaign and confirmed projects.• Manages invoice submission and getting RFP documents in Supplier Tender portals, expert with Oracle, ERP, SAP Ariba, Jaggaer etc.• Registering company as new supplier to tender portals and submitting legal documents.• Responsible for reviewing technical and commercial proposal prior to client's pitch submission.• Creating Zoho Books quotations and invoicing for clients and customers• Registering new suppliers and service providers as vendors in Zoho CRM.• Document Control Management and making sure all folders is well-organized.• Prepares weekly meeting agenda and MOM.• Arrange travel itinerary for the CEO, internal team and influencers including flights and hotel booking, visa arrangements, and transportation.• Tracking project status and doing daily check in for each team member's board in Monday.com

• Managing diary and extensive calendar management of online agendas, appointments and clients meetings of the GCO.• Provide high-level administrative support and assistance to the GCD.• Manage expenses, reimbursements, and financial documentation.• Vendor Management - Tender Submission, Supplier Registration and Documentation, ensuring all tender and supplier registrations documentation is updated in a systematic manner in the portal.• Travel and Visa Management - Providing complex travel arrangements including hotel accommodation, flight booking and local transport. Managing visa appointments including preparation of documents, and ability to manage last minute changes on travel plans.• CRM Management - Preparing comprehensive and analytic reports from the CRM for all lead business units, and ensuring accuracy of data and submitted on timely manner.• Ensure Executive get to meetings on time with appropriate documentation and briefings• Prepare documents when required i.e. daily/monthly reports, presentations, proposals, and letters.• Prepares approval for NDA, Agreements, RFPs, RFQ, and ROI.• Organise local internal and external meetings, including organising catering, event venues• Proofread and finalize documents when required i.e. presentations, proposals, letters• Exercise confidentiality, discretion and personal sensitivity in all aspects of the role• Build network of strong working relationships both internally and externally

• Manages general administrative work for COO, including agendas, emails, calls, travelarrangement, client management, and other company logistics. • Coordinates complexscheduling and extensive calendar management, as well as management of contentand flow of information to COO.• Responsible for preparing summary for all division monthly management report.• Performs administrative and office support and maintaining of filing system database,preparing PR and MRF for each project, tracking expenses using SAP Business One.• Facilitates approvals of documents by the COO. Track and follow up on daily requestsfrom head departments as per priority level.• Organizes team communications and plan events, both internally and offsite.• HR and Recruitment - Sort out and facilitates staff recruitment requisition from bydepartment heads. Prepares JO requirement per division.• Business development management - conduct market research to better understandnew sales opportunities through cold calling and networking.• Responsible for the preparation of technical and commercial proposals, preparingcompany presentations to share out with the potential clients.

• Diary Management – co-ordinate internal and external appointments, and conference/video calls, across time zones whilst proactively ensuring diaries reflect shifting priorities• Meetings and Events – arrange internal and external meetings and events, including scheduling, greeting guests, coordinating logistics, preparing agendas, circulating papers, tracking action points, and taking minutes.• Travel support - organizing visas, flights, trains, accommodation, transfers, currency, inoculations, scheduling meetings and preparing detailed itineraries and supporting briefing/materials• Email management - monitoring emails, drafting responses, highlighting urgent items for action, filing inbox.• Telephone management - accountable for inbound and outbound calls related to the project. •Correspondence management- file and action incoming correspondence and prepare letters/emails on behalf of management• Research support - collecting data, carrying out research (for instance reviewing online source material), and writing basic briefing material.• Expense Management – managing company petty cash, completing monthly claims and reviewing expenses and invoices for approval on behalf of management.•Team supervision - train, mentor and provide guidance for junior team members as required

• Pre-selling and Post-selling of travel products, visa services, group tours and other travel services.• Provides customer’s assistance face to face as travel adviser for local and international tour packages, flights and hotel bookings.• Provide online assistance such as phone and chat channels toclients. Assist and meet client for itinerary presentation before tour schedule.• Follow-up calls on existing and new clients for new packages.• Handles flight ticket bookings, amendment and cancellations for clients and staffs.• Arrange meeting schedule with clients.• Assist and meet client for itinerary presentation before tour schedule

• Handles new sales booking, amendment and cancellation booking for B2B and B2C clients. • Perform manual booking process in case of online pending bookings and failed security check bookings. • Perform manual invoicing thru software application.• Supervises the team in absence of the team leader.• Provide higher customer support.

dnata Travel ServicesMarket-leading online travel agencies (OTAs), to a consortia of high street travel agencies, a specialist cruise company and the tour operating arm of Emirates.Services Offered: Holidays, Flights, Hotel and Accomodation, Cruise, Travel Insurance, Marhaba Services and VisaResponsibilites:• Make regular telephone calls to clients to update them on new products and services while at the same time work towards constantly improving working relationships.• Make travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been compiled with, and that the product delivered is commensurate with client requirements and expectations. • Provides maximum customer experience to every client over-the-phone• Recommend alternate classes of travel, routes or carriers, in the case of non availability of requested seats, and effectively sell space (keeping in mind carriers that have been prioritised by the Department) and products to increase revenues for dnata, seeking at the same time opportunities to up-sell and cross-sell, using DFO or any other System made available by the Company.• Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.• Maintain an excellent working relationship with clients by utilising DFO as the principal tool, these efforts shall include the accurate and complete update of all areas of the client profiles. All details communicated to clients including fare quotes shall be updated in the relevant areas of DFO.• Handle refunds, complicated re-issues, re-calculation of fares based on any changes in the itinerary, and make necessary collections as required.• Ticket Reissuance, Voiding• Flight/Hotel amendment and cancellation• Provides email support for individual and corporate clients

◈ Marhaba Services Department - makes new booking, amendment and cancelation via phone, email and online booking engine.◈ Direct point of contact for B2C and B2B clients

• Registering guests check-in and check-out, managing reservations and providing information about rooms, rates and amenities.• Take reservations on the phone and make recommendations for activities and restaurants.

• Warm welcome on Arrival Lounge · Information Desk• Provides quick and friendly customer service to arriving passengers• Passenger service agents also assist those needing special attention, including the elderly and unaccompanied minors• Airport Transfers and Accommodation Offers• Responsible for promoting tourism and devising tourist development initiatives/campaigns with the aim of generating and increasing revenue.

• Directly interact with potential clients, to provide superior, and a consistent quality of travel services to sell Airline tickets, travel related products and leisure travel products. • Handle complex transactions and advise clients on the finer points of difficult itineraries, as well as provide them with efficient travel solutions and up to date information.

• Responsible for ensuring that students learn proper grammar, writing, and reading comprehension