Elmo Molera, Cssyb Email & Phone Number

Philippines

• Developing and maintaining post-sales relationship with customers.
• Managing, servicing and up-selling.
• Performing sales activities with the assigned over 700 accounts.
• Achieved annual quota within 6 months.
• Handling up-selling products, services, admin task, scheduling meetings, meetings and escalations.
• Has a knowledge with tools such as Salesforce, SAP, and etc.

Pasay, National Capital Region, Philippines

• Create Marketing proposal for Charter flight services to our VIP/VVIP clients.
• Assisted flights of several Senatorial and Presidential candidates for 2022 PH elections.
• Manage VIP/VVIP clients and accounts from booking to pre-departure process.
• Medical Response team for Covid 2019
• Served the Royal Family of Brunei for the PH Seagames 2019

Philippines

• Receiving calls and assisting customer to resolve the problem.
• Providing resolutions and keeping the relationship strong to our customers.
• Promoted as an acting SME where we handle coaching with other agent and receiving supervisory calls. Also, providing a better resolutions and making sure that the customer will not give us a call back for the same.
• Achieving and maintaining high score card throughout the duration of my contract.

National Capital Region, Philippines

• Ensuring that the store is ready and equipped w/ the things needed for the whole day of operations.
• Checking label for food safety (expirations). Refills if needed.
• Providing services (preparing coffee, pastries, etc.) for our new and loyal customers.
• Closing and making sure that the stations are clean and ready for the upcoming operational day.
• Making sure that we have all the knowledge when it comes to coffee, new memos and promotions.