Elmo Molera, Cssyb Email & Phone Number

Philippines

• Developing and maintaining post-sales relationship with customers.• Managing, servicing and up-selling.•Performing sales activities with the assigned over 700 accounts.• Achieved annual quota within 6 months. • Handling up-selling products, services, admin task, scheduling meetings, meetings and escalations.• Has a knowledge with tools such as Salesforce, SAP, and etc. • Providing accurate data usage using Global Revenue Report.• Part of the global sales team and one of the world's leading I.T. company.• Protecting account revenue to not less than 85%. With 107% revenue YTD (Mar2024)

Pasay, National Capital Region, Philippines

• Create Marketing proposal for Charter flight services to our VIP/VVIP clients.• Assisted flights of several Senatorial and Presidential candidates for 2022 PH elections.• Manage VIP/VVIP clients and accounts from booking to pre-departure process.• Medical Response team for Covid 2019• Served the Royal Family of Brunei for the PH Seagames 2019

Philippines

• Receiving calls and assisting customer to resolve the problem.• Providing resolutions and keeping the relationship strong to our customers. • Promoted as an acting SME where we handle coaching with other agent and receiving supervisory calls. Also, providing a better resolutions and making sure that the customer will not give us a call back for the same queries. • Achieving and maintaining high score card throughout the duration of my contract.

National Capital Region, Philippines

• Ensuring that the store is ready and equipped w/ the things needed for the whole day of operations.• Checking label for food safety (expirations). Refills if needed.• Providing services (preparing coffee, pastries, etc.) for our new and loyal customers. • Closing and making sure that the stations are clean and ready for the upcoming operational day.• Making sure that we have all the knowledge when it comes to coffee, new memos and promotions.