Hossam Elmoshrify Email & Phone Number

Saudi Arabia

Saudi Arabia

• SITA is the IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft, and governments. 100% owned by the industry, we co-innovate with our customers to provide more seamless.
• Leading Customer Success function & Operations team across 25+ Airports in Central Middle East with +100 team members covering 24/7.
• Work in close collaboration with Business development & Account Management to position SITA strongly for new opportunities, Business retention, contract renewal and Service extension.
• Contribute towards profitably by managing organic revenue growth of the contracted services.
• Serve as Security Officer for all governance & security activities related to National Cyber Security Center in Saudi.

Saudi Arabia

• My responsibilities include:
• Serve as Security Officer & Single Point of Contact for all governance & security activities related to National Cyber Security Center in KSA.
• Managing the teams responsible for Infrastructure & Network Security for Jeddah Airport Data network.
• Serve as primary contact for interaction between customers and SITA for general Service performance issues.

Egypt

The Egypt Chapter is located in Cairo, Egypt. The Egypt Chapter's mission is to improve security and cloud awareness in the local community, and to create a strong network among companies in Egypt.

Qatar

• Salam Technology is a leading digital infrastructure systems integrator and IT solutions provider in Qatar, owned and managed by Salam International Investment Limited, a conglomerate operating within diverse business.
• Delivery of IT Service Management (ITSM) Solutions based on ITIL best Practices that focus on the people, process, technology and information perspectives of providing integrated organization wide solutions.
• Manage all IT service Contracts & SLAs and handle Security, Infrastructure & networks issues facing company strategic clients and focus in improve the quality of IT services and reduce operating cost
• Initiated program that standardized employee training and led to increase in customer satisfaction by 25%.
• Reduced and controlled expenses by building online Service Desk system which follow ITIL best practice
• Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.

Qatar

• Deliver detailed road maps that include action items and project targets. Setting individual staff objectives in alignment with company objectives. Coaching, mentoring, improving staff performance & ensuring that.
• Using skills as financial management, Communications, Technical understanding & Leadership to manage tens of medium & large scale projects in Qatar
• Projects scope mainly includes digital infrastructure, telecommunications, audio video systems, control centers, surveillance and MEP
• Delivered detailed feature road maps that included action items and project targets
• Developed accurate development estimates and drafted project resource plans
• Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.

Egypt & USA

• Delivery of many online projects to deliver full web solutions to our clients Collaborated with designers to create clean interfaces and simple, intuitive interactions and experiences
• Coordinated with QA testers for end-to-end unit testing and post-production testing
• Managed road map for product design and development

Egypt

• AVIT has been established since 2002 operational in Egypt & Africa with Over 100 clients.AVIT provides Turnkey Projects using Next-Generation technologies to streamline complex operations with IT Solutions for.
• Developed department's first incentive performance plan which motivated staff and resulted in a 20% increase in sales
• Increased profits by developing, initiating, and managing telecommunications Department
• Built and maintained successful relationships with service providers, dealers and consumersKey Projects Achievements as PM:
• Ministry of Civil Aviation Airport Security Control System - phase 1 - Cairo Airport (Terminal Building 1, TB2& TB3 )& phase 2“ Sharm ELsheikh, Hurghada, Luxor, Aswan Airports"– Systems including Pelco, Honeywell and.
• Video Conference system between Ministry of Civil Aviation 19 remote sites using Tandberg units, Polycom Tele-Presence and Satellite connection - " 5M US$ – 9 months “ 2009

Cairo, Egypt

• Manage many infrastructure & telecommunications with lower cost than estimated, increase net profit in most of my projects. Thanks letters received after projects closure from customers with average budget of 120M US$
• Drafted action plans and led meetings with department executives to review project status and proposed changes
• Delivered status reports to stakeholders for budgeting and planning purposes
• Served as the single point of contact for project scheduling and changes
• Developed slide shows and other forms of media to present project progress to the executive teamKey Projects Achievements as PM:
• Delivery, Installation & Operation of many control rooms in Qatar for different sectors as government, Ministry of Interior, Ministry of Defense and New Doha International Airport with total value of 80M US$

Egypt

• My achievements include:
• Executed root cause analysis to improve yield and reliability Collaborated with global teams to resolve IT support cases
• Gained the "Excellence of Action" Award twice
• Significantly increased customer satisfaction rates by 30%
• Compiled operational procedures and technical documents
• Integrated different vendor systems inside Cairo International Airport

Master Of Business Administration (M.B.A.), Business Management, Master Of Business Administration

Activities and Societies: MBA, Business Management University of Illinois , USA

Master Degree In Electronics & Communications Engineering, Telecommunications Management & Wireless Networks, Excellent

Activities and Societies: 2007, M.Sc. in Telecommunications & Wireless Networks , AAST Thesis Subject: Routing in Ad-Hoc Wireless.

B.Sc. In Telecommunications & Electronics Engineering, Telecommunications & Electronics Engineering, Very Good

Activities and Societies: 2003, B.Sc. in Telecommunications & Electronics Engineering Faculty of Engineering – Alexandria University.