Elmy Ahmed's Location
New York, New York, United States, United States
Elmy Ahmed's Contact Details
Elmy Ahmed work email
- Valid
- Valid
- Valid
Elmy Ahmed personal email
n/a
Elmy Ahmed phone numbers
About Elmy Ahmed
I help people get jobs!
Elmy Ahmed's Current Company Details
Elmy Ahmed Work Experience Details
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Account ManagerThe Knot WorldwideNew York, Ny, Us
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Customer Success SpecialistMs Shift, Inc. Sep 2024 - PresentNew York, New York, United States-Managed retention and growth for a portfolio of over 300 clients, ensuring high levels of customer satisfaction.-Oversaw the post-sale process, including client onboarding, implementation, and training, to drive product adoption and retention.-Collaborated with internal teams to facilitate project management, delivering solutions that meet client needs and timelines.-Communicated effectively with senior-level management to gather insights, maximize client retention, and share learnings.-Maintained and tracked customer success metrics, providing regular performance reports to senior leadership.-Conducted quarterly and monthly business reviews to evaluate client performance and identify opportunities for growth. -
Customer Success SpecialistConstellation May 2024 - Jun 2024New York, New York, United States-Developed and optimized SaaS customer experiences across onboarding, support, and account management, enhancing user satisfaction and retention.-Managed project and campaign initiatives for a diverse book of business, including targeted Facebook and Google ad campaigns, resulting in increased lead generation and brand visibility.-Collaborated with the sales team to craft compelling proposals and drive new business initiatives, contributing to revenue growth.-Focused on client retention and growth by implementing personalized strategies and regular performance reviews.-Participated in weekly collaborative meetings with management and interdisciplinary team members to align on goals and strategies.-Analyzed marketing metrics and provided optimization recommendations to improve client outcomes and ROI.-Conducted weekly client meetings to discuss interactions, budget allocations, and performance metrics, fostering strong client relationships and trust. -
Client Success SpecialistIndeed.Com Apr 2021 - Dec 2023New York City Metropolitan Area-Managed hiring platforms for over 300 clients on Indeed.com, achieving a personal best of 116% in business retention by meeting quarterly KPI goals and initiatives.-Customized client communications to align with individual business needs, brand presence, and budget considerations, ensuring tailored support and service.-Participated in weekly collaborative meetings with management and interdisciplinary teams to drive strategic initiatives and improve client outcomes.-Integrated applicant tracking systems to streamline hiring processes for clients, enhancing efficiency and visibility for active job postings.-Analyzed marketing data and provided actionable insights, optimizing hiring strategies and increasing the effectiveness of job postings.-Conducted weekly meetings with clients to discuss hiring objectives, budget allocations, and ROI, fostering strong relationships and trust.-Presented quarterly business reviews to the client success team, showcasing performance metrics and strategic recommendations.-Facilitated "power hours" for training and onboarding new and junior associates, enhancing team capabilities and knowledge. -
Retirement Plan AdministratorUsi Consulting Group Jul 2017 - Apr 2021Glastonbury, Connecticut-Ensured alignment with strategic goals and timely delivery of key objectives.-Achieved and exceeded call center metrics and initiatives, driving exceptional service for retirement plan participants and clients.-Collaborated cross-functionally with consulting staff to streamline administrative processes, enhancing operational efficiency and compliance with regulatory standards.-Developed and implemented troubleshooting protocols for participant and client inquiries via the help line, effectively managing escalations to senior staff for resolution.-Coordinated the processing of weekly payroll contribution feeds, maintaining accuracy and timeliness in financial reporting and record-keeping.-Managed the in-house IRA product lifecycle, overseeing plan force-outs, participant rollovers, and comprehensive tax reporting to ensure compliance and mitigate risks.-Designed, produced, and delivered engaging training modules related to the IRA process, fostering knowledge sharing and skill development among team members and associates across all disciplines. -
ReceptionistManchestor Manor Jul 2015 - Sep 2018Manchester, Ct- Provide administrative support including directing phone calls throughout the facility via a multi-line phone system. - Excellent utilization of Microsoft Excel and Word to update spreadsheets and maintain confidential medical information. - Collaborate with nursing supervisor to prepare orientation packets for incoming employees and volunteers. - Deliver excellent customer service by greeting patients, families, hospital personnel and visitors.
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Associate Universal BankerWebster Bank Dec 2015 - Jul 2017Manchester, Ct-Assist clients with retirement planning and borrowing needs.-Provide assistance to branch manager in meeting and exceeding branch sales goal.-Work as a team to exceed daily goals and expectations.-Train new employees in various products and services, along with database training. -
TellerFirst Niagara Bank Jun 2013 - Oct 2014Manchester, Ct- Cross-sold credit card applications and other various products during daily transactions. - Consistently worked to meet and exceed monthly sales goals. - Assisted the branch supervisor with end of day tasks including branch balancing. - Built customer loyalty by identifying customer needs and providing solutions in a friendly and efficient manner.
Elmy Ahmed Skills
Microsoft Office
Microsoft Excel
Microsoft Word
Powerpoint
Spanish
Organization Skills
Customer Service
Public Speaking
Elmy Ahmed Education Details
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Marketing -
Psychology
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South Windsor High SchoolHigh School Diploma
Frequently Asked Questions about Elmy Ahmed
What company does Elmy Ahmed work for?
Elmy Ahmed works for The Knot Worldwide
What is Elmy Ahmed's role at the current company?
Elmy Ahmed's current role is Account Manager.
What is Elmy Ahmed's email address?
Elmy Ahmed's email address is el****@****icg.com
What is Elmy Ahmed's direct phone number?
Elmy Ahmed's direct phone number is +186036*****
What schools did Elmy Ahmed attend?
Elmy Ahmed attended University Of Hartford, University Of Hartford, South Windsor High School.
What are some of Elmy Ahmed's interests?
Elmy Ahmed has interest in Social Services, Children, Health.
What skills is Elmy Ahmed known for?
Elmy Ahmed has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Spanish, Organization Skills, Customer Service, Public Speaking.
Who are Elmy Ahmed's colleagues?
Elmy Ahmed's colleagues are Adam Waszczyszak, Angel Ledesma-Ramirez, Peter Steyn, Justin Chu, Samantha Murphy, Murat Bashelvaci, Cesar Rodriguez.
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