Founder & Managing Partner at Hero Delivery PlatformLed operations for Hero Delivery Platform in Egypt 4 cities 10 monthsSolutionsHero is one of the delivery platforms in the Egypt . Order anything. Food delivery, pharmacy, grocery and more in one basket with the same delivery manActionSupervising all daily operations of the company,Monitor and forecast marketing and sales trendsAnalyze data using statistical softwareDriving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.Results Achieved Launched in Egypt 4 cities 10 months60K successfully delivered orders12K users downloaded the app 8k active users signed Contracts with more than 600 merchants and traders judges and experts selected hero startup as the third best project and competed with more than 120 startups in the 24th Cairo International Telecommunications and Information Technology Fair Cairo ICT, under the auspices and honoring of His Excellency President Abdel Fattah el-Sisi.Startup Marco launched Startup MENA Booster, selected Hero startup to join support program for high potential startups in the MENA region.Hero Startup qualified for the final slots of the sixth round of the Start Egyptprogram and get the opportunity to compete for financial prizes at the Annual Egypt Forum Program funded by the UK in Egypt, IFC Middle East & North Africa

 Awarded Certificate of Recognition during the execution Distinguished government employee  Awarded Certificate of Employee Excellence 2009 .2010.2011 Awarded Certificate of customer service lost & found department by taking the initiative to solve more than 3000 case  Certificate of appreciation for the best customer service coordinator performer for the year 2012 Responsibilities @ Achievements: dealing with All taxi franchisees around six companies and more than 7000 drivers to ensure they follow and comply with all regulations that govern transportation and identifying shortfalls and take immediate action to rectify, if necessary, to ensure safe and secure operation with a high level of safety and customer service Dealing with customers in case there is a problem regarding taxi service solving it professionally and making suggestions to improve current service offerings. Monitor compliance with all regulations that govern transportation identifying shortfalls and take immediate action to rectify, if necessary, to ensure safe and secure operation Manage all aspects of the staff performance to ensure a consistent, high level of safety and customer service ensure the Rights and Responsibilities of Taxi Passengers and drivers  Maintained constant awareness of passengers’ safety, taxis, and driver safety. Reporting to senior management/personnel when required  Help customers in case They Lost Items follow the trip locator Procedure Tracking System  Empathy, etc.) And service recovery methods, escalating to higher management as required

-Managing several individual and corporate portfolio accounts-Collaborating with the sales team to enhance portfolio growth-Communicating regularly with customers by telephoning or meeting them face-to-face to handle any problems or complaints and ensure that they are receiving excellent customer service-Seeking innovative solutions to problems and processes to ensure customer satisfaction-Managing customer payment procedures and handling suspension cases-Managing the customer’s renewal process-Handling customers’ claims and requests using internal and customer-mandated procedures-Pre-authorizing the go-ahead for treatment procedures for customers-Following up with customers to notify them of claim investigation results and any planned adjustments-Processing internal reports and meeting deadlines for completion-Communicating openly with supervisors and other team members to ensure accurate responses, avoid duplication of effort, etc.