Erica Narvaez-O’Rourke

Erica Narvaez-O’Rourke Email and Phone Number

Enterprise Project Manager @ Mercury® Financial
Austin, TX, US
Erica Narvaez-O’Rourke's Location
Austin, Texas, United States, United States
Erica Narvaez-O’Rourke's Contact Details

Erica Narvaez-O’Rourke work email

Erica Narvaez-O’Rourke personal email

n/a
About Erica Narvaez-O’Rourke

As a seasoned Senior Enterprise Project Manager with more than 7 years of direct project management experience in the Fintech sector and 13 years in the identity risk industry, I bring a wealth of knowledge and a proven track record of success to the table. My career has been defined by my ability to master complex technologies and lead cross-functional and cross-cultural teams effectively, ensuring project deliverables are consistently met and exceeded. My expertise in Agile methodologies has allowed me to streamline processes, enhance team productivity, and drive significant improvements in project outcomes. I am particularly skilled in providing crucial support to Business and Technology teams, establishing and maintaining rigorous project controls, and managing technology-driven tasks with precision. A strong communicator, I excel in articulating project goals and aligning team efforts with organizational objectives. My ability to engage and collaborate with executive teams ensures that strategic insights are integrated into project planning and execution, fostering an environment of transparency and shared responsibility. I am passionate about leveraging technology to solve complex problems, optimize operations, and deliver value. As I continue to evolve in my career, I am eager to connect with like-minded professionals and organizations that prioritize innovation and excellence.

Erica Narvaez-O’Rourke's Current Company Details
Mercury® Financial

Mercury® Financial

View
Enterprise Project Manager
Austin, TX, US
Employees:
246
Erica Narvaez-O’Rourke Work Experience Details
  • Mercury® Financial
    Enterprise Project Manager
    Mercury® Financial
    Austin, Tx, Us
  • Mercury® Financial
    Senior Enterprise Project Manager
    Mercury® Financial Jan 2020 - Present
    Austin, Tx, Us
  • Mercury® Financial
    Operations Project Manager
    Mercury® Financial Oct 2018 - Jan 2020
    Austin, Tx, Us
  • Borrowersfirst, Inc.
    Senior Operations Manager
    Borrowersfirst, Inc. Jun 2015 - Jan 2018
    Austin, Tx, Us
    Built and led operations for the lending department including fraud, funding, quality assurance, customer service, and bankruptcy analysis. Worked to build the business while streamlining operations and finding process efficiencies to reduce overhead spend. Recruited, hired, and trained new employees, managed full-life cycle projects, and coordinated budgets with senior leadership. Assumed multiple roles when called upon within the startup organization.Key Accomplishments:• Increased the workload 20% while maintaining the average loan completion rate and delivered savings of over $290M in potential fraud loss and $155M in sales after creating business guidelines and policies.• Analyzed large data sets and perform ad-hoc analysis to identify fraud trends, take action to stop fraud activity, enhance fraud rules, and improve automation.• Collaborated closely with internal partners (Sales, Product, Engineering, Payments) and provided business requirements that improved risk tools and detection of emerging fraud trends.• Developed and optimized underwriting and departmental processes through rigid business analysis and communication with key stakeholders.• Developed and maintain quality assurance programs across all contact channels.• Recognized for building high-performing teams; coached multiple employees through promotions.
  • Csid
    Senior Restoration Specialist
    Csid Oct 2010 - Jun 2015
    Austin, Texas, Us
    Resolved fraudulent activity for identity theft victims while supporting of a large caseload from multiple high-value corporate clients. Maintained contact with impacted clients throughout investigations; designed strategies to communicate on a regular basis while touching large groups of clients. Ensured accuracy of credit reports, tax records, criminal records, and any relevant public or private documentation.Key Accomplishments:• Primary contributor as part of the original restoration team, to the overall process and procedures still in use today.• Trained and mentored new hires.Additional experience as Customer Service Lead - AT&T Mobile & Customer Service Specialist - APAC Customer Service

Erica Narvaez-O’Rourke Education Details

  • Austin Community College
    Austin Community College
    General

Frequently Asked Questions about Erica Narvaez-O’Rourke

What company does Erica Narvaez-O’Rourke work for?

Erica Narvaez-O’Rourke works for Mercury® Financial

What is Erica Narvaez-O’Rourke's role at the current company?

Erica Narvaez-O’Rourke's current role is Enterprise Project Manager.

What is Erica Narvaez-O’Rourke's email address?

Erica Narvaez-O’Rourke's email address is en****@****sid.com

What schools did Erica Narvaez-O’Rourke attend?

Erica Narvaez-O’Rourke attended Austin Community College.

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