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Erica Narvaez-O’Rourke Email & Phone Number
Senior Enterprise Project Manager
at
Mercury® Financial
1 work email found
@creditshop.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Enterprise Project Manager
Location
Austin, Texas, United States
Company size
Who is Erica Narvaez-O’Rourke? Overview
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Quick answer
Erica Narvaez-O’Rourke is listed as Senior Enterprise Project Manager at Mercury® Financial, a with 246 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at creditshop.com and a matched LinkedIn profile for Erica Narvaez-O’Rourke.
Erica Narvaez-O’Rourke previously worked as Enterprise Project Manager at Mercury® Financial and Operations Project Manager at Mercury® Financial. Erica Narvaez-O’Rourke holds 40 Credit Hours, Business Administration And Management, General from Austin Community College.
Company email context
Email format at Mercury® Financial
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*@creditshop.com
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AeroLeads found 1 current-domain work email signal for Erica Narvaez-O’Rourke. Compare company email patterns before reaching out.
Profile bio
About Erica Narvaez-O’Rourke
As a seasoned Senior Enterprise Project Manager with more than 7 years of direct project management experience in the Fintech sector and 13 years in the identity risk industry, I bring a wealth of knowledge and a proven track record of success to the table. My career has been defined by my ability to master complex technologies and lead cross-functional and cross-cultural teams effectively, ensuring project deliverables are consistently met and exceeded. My expertise in Agile methodologies has allowed me to streamline processes, enhance team productivity, and drive significant improvements in project outcomes. I am particularly skilled in providing crucial support to Business and Technology teams, establishing and maintaining rigorous project controls, and managing technology-driven tasks with precision. A strong communicator, I excel in articulating project goals and aligning team efforts with organizational objectives. My ability to engage and collaborate with executive teams ensures that strategic insights are integrated into project planning and execution, fostering an environment of transparency and shared responsibility. I am passionate about leveraging technology to solve complex problems, optimize operations, and deliver value. As I continue to evolve in my career, I am eager to connect with like-minded professionals and organizations that prioritize innovation and excellence.
Current workplace
Erica Narvaez-O’Rourke's current company
Company context helps verify the profile and gives searchers a useful next step.
Mercury® Financial
6 roles
Erica Narvaez-O’Rourke work experience
A career timeline built from the work history available for this profile.
Enterprise Project Manager
Senior Enterprise Project Manager
Operations Project Manager
Oct 2018 - Jan 2020
Senior Operations Manager
Built and led operations for the lending department including fraud, funding, quality assurance, customer service, and bankruptcy analysis. Worked to build the business while streamlining operations and finding process efficiencies to reduce overhead spend. Recruited, hired, and trained new employees, managed full-life cycle projects, and coordinated budgets with senior leadership. Assumed multiple roles when called upon within the startup organization.Key Accomplishments:• Increased the workload 20% while maintaining the average loan completion rate and delivered savings of over $290M in potential fraud loss and $155M in sales after creating business guidelines and policies.• Analyzed large data sets and perform ad-hoc analysis to identify fraud trends, take action to stop fraud activity, enhance fraud rules, and improve automation.• Collaborated closely with internal partners (Sales, Product, Engineering, Payments) and provided business requirements that improved risk tools and detection of emerging fraud trends.• Developed and optimized underwriting and departmental processes through rigid business analysis and communication with key stakeholders.• Developed and maintain quality assurance programs across all contact channels.• Recognized for building high-performing teams; coached multiple employees through promotions.
Jun 2015 - Jan 2018
Senior Restoration Specialist
Resolved fraudulent activity for identity theft victims while supporting of a large caseload from multiple high-value corporate clients. Maintained contact with impacted clients throughout investigations; designed strategies to communicate on a regular basis while touching large groups of clients. Ensured accuracy of credit reports, tax records, criminal records, and any relevant public or private documentation.Key Accomplishments:• Primary contributor as part of the original restoration team, to the overall process and procedures still in use today.• Trained and mentored new hires.Additional experience as Customer Service Lead - AT&T Mobile & Customer Service Specialist - APAC Customer Service
Oct 2010 - Jun 2015
1 education record
Erica Narvaez-O’Rourke education
-
Austin Community College
FAQ
Frequently asked questions about Erica Narvaez-O’Rourke
Quick answers generated from the profile data available on this page.
What company does Erica Narvaez-O’Rourke work for?
Erica Narvaez-O’Rourke works for Mercury® Financial.
What is Erica Narvaez-O’Rourke's role at Mercury® Financial?
Erica Narvaez-O’Rourke is listed as Senior Enterprise Project Manager at Mercury® Financial.
What is Erica Narvaez-O’Rourke's email address?
AeroLeads has found 1 work email signal at @creditshop.com for Erica Narvaez-O’Rourke at Mercury® Financial.
Where is Erica Narvaez-O’Rourke based?
Erica Narvaez-O’Rourke is based in Austin, Texas, United States while working with Mercury® Financial.
What companies has Erica Narvaez-O’Rourke worked for?
Erica Narvaez-O’Rourke has worked for Mercury® Financial, Borrowersfirst, Inc., and Csid.
How can I contact Erica Narvaez-O’Rourke?
You can use AeroLeads to view verified contact signals for Erica Narvaez-O’Rourke at Mercury® Financial, including work email, phone, and LinkedIn data when available.
What schools did Erica Narvaez-O’Rourke attend?
Erica Narvaez-O’Rourke holds 40 Credit Hours, Business Administration And Management, General from Austin Community College.
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