As the Senior Contract Manager at Van Tech Industries, I lead a team of over 10 sales and marketing professionals who deliver innovative and sustainable solutions for various industries. I have a BBA in Human Resources Management and Services from Towson University, and I have over 4 years of experience in sales, HR, and customer service. I have successfully managed multiple large contracts and increased customer satisfaction and retention rates. I have also contributed to the development and implementation of the company's sales and marketing strategy, vision, and goals. I have strong skills in procurement, customer service management, and customer satisfaction enhancement, as well as fluency in Amharic. I am passionate about creating value for customers, employees, and stakeholders, and I am always eager to learn and grow in my field of expertise.