Elnatan Marcus Email & Phone Number

Ramat Gan, Tel Aviv, Israel

Misgav

• Partnering with international B2B customers, leading business strategic planning, empowering growth development.
• Owning contract renewals, increasing customer retention to 97%, effectively reducing churn.
• Proactively managing relationships, increasing customer satisfaction and maximizing experience, leading to 8% business expansion.
• Actively selling, landing 3 new customers.
• CRM system characterization and specification and data control.
• Master of Ceremonies of international company conferences.Achievements:- Promotion from Customer Care Representative after less then a year.

Misgav, Israel

• Part of the founding team, responsible for compiling procedures, templates, playbooks and cross organizational implementation.
• Solved support tickets and managed the cycle of customer material orders.
• CRM system characterization, specification and data control.

Jerusalem, Israel

• Tour operating and managing customer full lifecycle experience; proposals, full board bookings, coordination with suppliers and customer service.
• Leading marketing campaigns and social media management with lead management resulting in 90% successful conversion.
• Website design and content editing.

• Managing stakeholders relationships, forming cooperative ventures and events with other organizations and cross organization co-operations.
• Onboarding of new students and ongoing welfare support, with a cycle of over 1000 students a year.
• Leading the student social counseling staff.Achievements:- Promotion from Summer Programs Coordinator after 3 months.

• Managing relationships with other organizations' stakeholders, forming cooperative ventures and customer relations.
• Leading the summer student social counseling staff.
• Registration and admissions for the variety of summer programs at Technion International.
• Logistical responsibility for execution of the programs
• Leading public relations cross departmental cooperatives.
• Coordination with suppliers.

Haifa

• Managing relationships with other organizations' stakeholders, forming cooperative ventures and customer relations.
• Producing and coordinating municipal projects and events in Haifa.
• Budget management.
• Website and Social Media managing, advertising and overall marketing.
• Office management and interaction with suppliers and cross organizational coordination.

Haifa

• Resource Development and Fundraising Internship.
• Managing Donor list
• Managing relationships with other organizations' stakeholders, forming cooperative ventures and customer relations.

Haifa, Israel

• Call center representative providing:
• Customer Service
• Technical support
• Cross Sell and Upsell

Diploma Of Education

Diploma Of Education

B.A