Elnaz Aliasl
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Elnaz Aliasl Email & Phone Number

Sr Manager of Customer Experience and Service Design at City of Vancouver
Location: West Vancouver, British Columbia, Canada 10 work roles 2 schools
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Current company
City of Vancouver
Role
Sr Manager of Customer Experience and Service Design
Location
West Vancouver, British Columbia, Canada
Company size
4779 employees

Who is Elnaz Aliasl? Overview

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Quick answer

Elnaz Aliasl is listed as Sr Manager of Customer Experience and Service Design at City of Vancouver, a company with 4779 employees, based in West Vancouver, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Elnaz Aliasl.

Elnaz Aliasl previously worked as Senior Service Designer at Icbc (Insurance Corporation Of British Columbia) and Instructor, Design Studies at University Of Alberta. Elnaz Aliasl holds Master Of Design (Mdes), Design Studies And Research from University Of Alberta.

Company email context

Email format at City of Vancouver

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City of Vancouver

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Profile bio

About Elnaz Aliasl

I am leveraging the intersection of people, their motivations and the pain points for them. As a researcher, I work with people to understand needs and articulate them in actionable ways. I’ve enjoyed bridging the gap between the users and needs in the non-profit sector and academia.I am passionate about leadership and I love to challenge myself in new fields, constantly staying curious, and always learning. 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞• Qualitative Research• Design Thinking• Usability Testing• Service Design• Public Speaking and Training Facilitation• Project and Team Management

Listed skills include Leadership, Service Design, Autocad, Sketching, and 20 others.

Current workplace

Elnaz Aliasl's current company

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City of Vancouver
City Of Vancouver
Sr Manager of Customer Experience and Service Design
West Vancouver, BC, CA
Website
vancouver.ca
Employees
4779
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Company profile
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10 roles

Elnaz Aliasl work experience

A career timeline built from the work history available for this profile.

Sr Manager Of Customer Experience And Service Design

City Of Vancouver

West Vancouver, BC, CA

Senior Service Designer

Current
Icbc (Insurance Corporation Of British Columbia)

Vancouver, British Columbia, Canada

- Spearheaded service design initiatives that enhanced customer satisfaction and employee experience for ICBC's Enhanced Care program, driving user uptake and operational efficiency.- Designed and implemented high-impact service artefacts and strategies, aligning with ICBC's strategic goals to modernize customer-facing experiences.- Led cross-departmental.

Oct 2023 - Present

Instructor, Design Studies

Current
University Of Alberta

Department Of Art And Design

Jan 2020 - Present

Instructor, Residential Interiors

Current
University Of Alberta

Faculty Of Extension

Sep 2020 - Present

Service Designer

Bc Public Service

- Improved internal collaboration across design and research teams, establishing shared methodologies and fostering synergy between departments.- Designed and delivered actionable insights and artefacts that directly supported decision-making for key government services.- Facilitated workshops and co-creation sessions with cross-functional teams, driving.

Jan 2023 - Oct 2023

Service Designer & Program Manager

Rural Development Network (Rdn)

Edmonton, Alberta, Canada

- Co-Launched a new research program that delivered 3–4 projects annually, generating over $300,000 in revenue.- Delivered qualitative and quantitative research insights that informed product direction and ensured accessibility for all Rural Alberta residents.- Co-led strategic initiatives that enhanced collaboration across stakeholders, including.

Feb 2020 - Jan 2023

Sustainable Design Researcher - Internship

University Of Alberta

Office Of The University Architect, Facilities & Operation

Duties:-Summarize and compare the current open space development guidelines and policies in the successful institute and municipalities examples.-Develop a list of standards and guidelines that are applicable to the University of Alberta.-Identify open space opportunities and challenges at the University of Alberta-Public presentation

May 2019 - Aug 2019

Industrial Designer

Regency Innovations Inc.

Edmonton, Canada Area

Duties:- Developing detailed design according to brief- Consulting with customers about their desires- Setting schedules for the projects

Dec 2017 - Feb 2019
Team & coworkers

Colleagues at City of Vancouver

Other employees you can reach at vancouver.ca. View company contacts for 4779 employees →

DW Dawn Williams Dawn Williams Colleague at City Of Vancouver Vancouver, British Columbia, Canada, Canada View → AN Adam Niwinski Adam Niwinski Colleague at City Of Vancouver North Vancouver, British Columbia, Canada, Canada View → GM Gus Miller Gus Miller Colleague at City Of Vancouver Coquitlam, British Columbia, Canada, Canada View → AC Amy Cairns (Mcdonald) Amy Cairns (Mcdonald) Colleague at City Of Vancouver North Vancouver, British Columbia, Canada, Canada View → BA Bhathena Adil Bhathena Adil Colleague at City Of Vancouver Vancouver, British Columbia, Canada, Canada View → MS Mitra S. Mitra S. Colleague at City Of Vancouver Greater Vancouver Metropolitan Area, Canada View → JK James Kane James Kane Colleague at City Of Vancouver Vancouver, British Columbia, Canada, Canada View → ZI Zain Ismail Zain Ismail Colleague at City Of Vancouver Greater Vancouver Metropolitan Area, Canada View → AW Alex Wong Alex Wong Colleague at City Of Vancouver Burnaby, British Columbia, Canada, Canada View → SF Sephy Friedman Sephy Friedman Colleague at City Of Vancouver Burnaby, British Columbia, Canada, Canada View →
2 education records

Elnaz Aliasl education

Master Of Design (Mdes), Design Studies And Research

University Of Alberta

Courses and Research • Advanced Theory and Research in Design (2 courses) • Concept, Analysis and Criticism in Design (2 studio course) •.

FAQ

Frequently asked questions about Elnaz Aliasl

Quick answers generated from the profile data available on this page.

What company does Elnaz Aliasl work for?

Elnaz Aliasl works for City of Vancouver.

What is Elnaz Aliasl's role at City of Vancouver?

Elnaz Aliasl is listed as Sr Manager of Customer Experience and Service Design at City of Vancouver.

Where is Elnaz Aliasl based?

Elnaz Aliasl is based in West Vancouver, British Columbia, Canada while working with City of Vancouver.

What companies has Elnaz Aliasl worked for?

Elnaz Aliasl has worked for City Of Vancouver, Icbc (Insurance Corporation Of British Columbia), University Of Alberta, Bc Public Service, and Rural Development Network (Rdn).

Who are Elnaz Aliasl's colleagues at City of Vancouver?

Elnaz Aliasl's colleagues at City of Vancouver include Dawn Williams, Adam Niwinski, Gus Miller, Amy Cairns (Mcdonald), and Bhathena Adil.

How can I contact Elnaz Aliasl?

You can use AeroLeads to view verified contact signals for Elnaz Aliasl at City of Vancouver, including work email, phone, and LinkedIn data when available.

What schools did Elnaz Aliasl attend?

Elnaz Aliasl holds Master Of Design (Mdes), Design Studies And Research from University Of Alberta.

What skills is Elnaz Aliasl known for?

Elnaz Aliasl is listed with skills including Leadership, Service Design, Autocad, Sketching, Ux Research, User Experience, Microsoft Powerpoint, and Adobe Photoshop.

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