Elnian Gilbert Email & Phone Number

Elnian’s 13+ years of experience at Zingerman’s includes multiple businesses and positions, from her start at Zingerman’s Mail Order to logistical experience at ZingTrain. It is this breadth of experience that Elnian brings to her role as a trainer, sharing Zingerman’s approach to business though ZingTrain’s public training, personalized training, facilitation, and keynotes.Her particular areas of expertise are Customer Service, Staff Training, Open Book Management, and organizational change as well as vision facilitation. Elnian finds it exceptionally rewarding to figure out what a client needs, then tailor training to deliver it; helping them adapt and apply the tools and techniques used at Zingerman’s over the past 36 years.Most recently, Elnian has delivered keynotes on Customer Service and Visioning for Whole Foods Global Culinary Summit, the Virginia Farm to Table Conference, The Corn Party, and the Southwest Ontario Tourism Conference.Elnian’s style is engaging, humorous and full of real-world stories. Her down-to-earth approach, thorough preparation, and experience as a trainer helps her connect with participants from a wide array of industries, including libraries, information technology, dentists, specialty retail, co-operative groceries, and more.

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  Michigan State University

  Marketing