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Corporate Communications Manager: Organizational Culture and Climate, Organizational Development, Change Management and Corporate Social Responsibility

Corporate Communications Manager: Organizational Culture and Climate, Organizational Development, Change Management and Corporate Social Responsibility

*Since July 2010, Ticket Serviços and Accentiv'Mimética belong to Edenred Group.- Development of HR training and development strategies with line managers by considering immediate and long-term staff requirements;- Management of Corporate Education (e.g.: Competency-based management, leadership development, institutional and functional integration of new employees, training and certification of the sales force and teams); - Planning, directing and delivering training and… Show more *Since July 2010, Ticket Serviços and Accentiv'Mimética belong to Edenred Group.- Development of HR training and development strategies with line managers by considering immediate and long-term staff requirements;- Management of Corporate Education (e.g.: Competency-based management, leadership development, institutional and functional integration of new employees, training and certification of the sales force and teams); - Planning, directing and delivering training and development programs including staff inductions, to accomplish the organization’s goals.- Developing individual training programs that meet the skills gap identified through training needs assessment. - Designing and implementing appropriate e-learning strategies. - Promoting an open knowledge-sharing environment that builds knowledge, skills and service for the benefit of the organization as a whole; - Partnerships with higher education institutions; - Management of organizational climate and culture; - Coordination of Ethics Management Committee; - Coordination certification processes Época / GPTW and Exame / Fia; - Management of internal communication processes and internal events; - Management of Social Projects (private and incentive laws); - Management of the ISO 14001 certification process (Environmental Management System);- Coordination of change management process;- Coordination of Coral Edenred; Show less

*Accor Group- Management of Internal Communications;- Coordination of the Social Responsibility Committee;- Member of the International Committee of Corporate Social Responsibility Edenred;- Organization, management and analysis of relevant CSR data and metrics (CSR KPI management). - Development of reporting systems as needed, in order to strengthen global measurement systems and calculations to standardize units of measurement and organize data for various reporting… Show more *Accor Group- Management of Internal Communications;- Coordination of the Social Responsibility Committee;- Member of the International Committee of Corporate Social Responsibility Edenred;- Organization, management and analysis of relevant CSR data and metrics (CSR KPI management). - Development of reporting systems as needed, in order to strengthen global measurement systems and calculations to standardize units of measurement and organize data for various reporting requirements. - Carrying out professional communications with various CSR and Sustainability stakeholders (customers, employees, suppliers, consumers, government agencies, non-governmental organizations etc.) related to inquiries and requests for information.- Reporting of the Greenhouse Gases Emissions Inventory and management of offset projects;- Management of carbon offset investment;- Implementation of the ISO14001 Environmental Management System;- Implementation of the Environmental Policy ;- Organization of local events within the worldwide mobilization of Corporate Social Responsibility;- Preparation of the Annual Social Report;- Preparation of Culture Audit ; Show less

- Development and management of strategic plan for internal communications and employee engagement;- Management of internal communications channels (emails, newsletters, training programs, websites, employee forums, organizational announcements, intranet posts, video interviews, presentations, policy and guidelines documents, training materials, and multi-media pieces), ensuring a high level of editorial review, consistency and quality across all organizational communications.-… Show more - Development and management of strategic plan for internal communications and employee engagement;- Management of internal communications channels (emails, newsletters, training programs, websites, employee forums, organizational announcements, intranet posts, video interviews, presentations, policy and guidelines documents, training materials, and multi-media pieces), ensuring a high level of editorial review, consistency and quality across all organizational communications.- Research, planning, writing, edition and coordination of content for newsletters, broadcast emails, intranet, presentations and social media sites;- Point of contact and advice on internal communications and organizational culture across Accor Services International Community; - Development of incentives and awards programs to recognize employees for outstanding contributions at work;- Interaction with other areas to craft messaging and communications that foster employee engagement through understanding of the company mission, vision, philosophy management, values, strategic objectives, plans and goals;- Enhancement of a positive culture and climate, providing communications support for various change management efforts throughout the company (e.g., implementation of a new system; the change of a business processes, outsourcing projects, merger and acquisition processes etc.)- Planning and execution of the annual climate/opinion survey, including reviewing survey results and working with HR staff to develop and deliver appropriate action plans;- Planning, coordination and running of the annual internal events (e.g.:strategic meetings, all-employee calls and town hall meetings seminars throughout the year);- Employee engagement toward corporate citizenship efforts and programs, including sustainability, diversity & inclusion and volunteerism. - Measurement and analysis of the effectiveness of the internal communications efforts, and development of plans for ongoing improvement. Show less

- Assist with the development of strategic plans;- Analysis of training needs in conjunction with line managers;- Preparation and management of annual training budget;- Development, implementation, and monitoring of training programs;- Planning, implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.- Supervision of technical… Show more - Assist with the development of strategic plans;- Analysis of training needs in conjunction with line managers;- Preparation and management of annual training budget;- Development, implementation, and monitoring of training programs;- Planning, implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.- Supervision of technical training for staff;- Creation of brochures and training materials;- Development of multimedia visual aids and presentations;- Creation of testing and evaluation processes;- Implementation of performance evaluations;- Organization of classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops;- Management of staff of classroom facilitators;- Management of continuing education training programs;- Drafting and implementation of T&D policies;- Management of leadership development education Show less

- Definition and implementation of communication strategic planning;- Drafting of press-releases, position papers, speeches for company executives and talks for external audiences, working with advertising agencies and press relations offices;- Organization of media training for spokesperson at the company;- Work with advertising agencies in order to create and initiate advertising campaigns;- Relationship with government, associations, the press and contacts with… Show more - Definition and implementation of communication strategic planning;- Drafting of press-releases, position papers, speeches for company executives and talks for external audiences, working with advertising agencies and press relations offices;- Organization of media training for spokesperson at the company;- Work with advertising agencies in order to create and initiate advertising campaigns;- Relationship with government, associations, the press and contacts with opinion-makers. - Organization of press conferences, national and international events for both internal and external audiences. - Coordination of large internal and external events, sales conventions, international events and participation in trade fairs. - Sponsorship of cultural and sporting events;- Motivation of sales teams by way of incentive campaigns and the creation of business opportunities in external events.- Market researches in order to measure customer satisfaction and the concept of new products and services, and analyses to assess the efficiency, quality and productivity of all the marketing strategies. - Product and services launch and promotion through public relations and communications initiatives;- Management and use of various communication channels including newsletters, website, social media, various publications, emails and other relevant mediums; - Creation of marketing communication campaigns and promotional materials, both print and electronic;- Copyediting, proofreading, and revision of communications;- Design and launch of email marketing campaigns;- Budget management;- Preparation of briefing materials;- Coordination of conference, trade shows, and press interviews.- Information management;- Providing strategic advice to the CEO and others to manage media and communications issues as they arise; Show less

Marketing e Comunicação Corporativa