I am a Customer Service Agent and Medical Writer with a wide range of skills, from managing administrative tasks to providing effective Sales & marketing assistance, to solving customers' issues quickly and efficiently. As a customer service agent, my main goal is to ensure that customers' needs are met or exceeded.*I currently serve as CSA/Sales Rep for an online store, where I ensure swift business operations, source products, and seek ways to keep customers engaged.*I'm experienced in website building, social media marketing, and creating social media content.* Worked with QuickBooks for 3 years; creating invoices and quotes, entering bills, writing checks, and managing accounts receivables. I am also proficient in Microsoft Office and Adobe Acrobat.*As a professional, I possess great work ethics and excellent communication skills.* Customer care excellence is my main goal as my priority is to retain existing customers and significantly expand the customer base.*Strong interest in using my writing skills to clearly communicate complex medical, and health information.