Elodie Baro

Elodie Baro Email and Phone Number

Head of Operations @ Arbio
France
Elodie Baro's Location
Annecy, Auvergne-Rhône-Alpes, France, France
Elodie Baro's Contact Details

Elodie Baro personal email

n/a
About Elodie Baro

Passionate about optimizing operations, processes & empowering teams to be the best version of themselves. Experience in Germany, France, Belgium and the UAE.

Elodie Baro's Current Company Details
Arbio

Arbio

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Head of Operations
France
Website:
arbio-group.com
Employees:
58
Elodie Baro Work Experience Details
  • Arbio
    Head Of Operations
    Arbio
    France
    View
  • Stealth Startup
    Head Of Operations
    Stealth Startup Oct 2023 - Present
    Mountain View, Wy, Us
    View
  • Taxfix
    Head Of Operational Excellence
    Taxfix Jun 2022 - Sep 2023
    Berlin, Berlin, De
    View
  • Taxfix
    Operations Lead
    Taxfix Jul 2021 - Jun 2022
    Berlin, Berlin, De
    Leadership role reporting to VP Customer SuccessOperations lead for new market expansion and Business Operations with focus on achieving Operational Excellence.
    View
  • Taxfix
    Customer Success Lead Germany (Interim)
    Taxfix Sep 2020 - Jul 2021
    Berlin, Berlin, De
    Reporting to COOResponsible for managing the efficient day to day operations. Budget planning, hiring, coaching and performance management.
    View
  • Taxfix
    Customer Success Lead France
    Taxfix Dec 2019 - Jul 2021
    Berlin, Berlin, De
    French market launchIn charge of setting up the overall operations from budgeting the ressources and tools to implementing processes and supporting our first users in close collaboration with Product and Marketing functions.Launched the first live chat, help centre and chat bot. Built and managed a customer success and tax operations team of 10+ managers.
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  • Jumeirah Group / Jumeirah Hotels & Resorts
    Head Of Rooms Operations
    Jumeirah Group / Jumeirah Hotels & Resorts Nov 2017 - May 2018
    Dubai, United Arab Emirates, Ae
    Leadership role with direct report to the Hotel General Manager.Acted as head of Rooms Operations and member of the hotel Executive Committee@Jumeirah Zabeel Saray on the Palm Jumeirah - Hotel and Royal Residences (405 rooms and 38 Royal Residences)
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  • Jw Marriott Marquis Hotel Dubai
    Front Office Manager
    Jw Marriott Marquis Hotel Dubai Sep 2015 - Nov 2017
    Dubai, Ae
    Leadership role with direct report to director of Front Office Operations.Awarded Manager of the quarterManaged the hotel’s weekly improvement initiative to reduce guests problems and increase satisfaction. Responsible for the department (Front Office and Executive Lounge’s) P&L.Headed the large Call Centre Operations dealing with up to 2000 calls per day. Hotel ranked at the top #20 out of 537 hotels in Dubai on Trip Advisor.91% Team Engagement rate in 2016.Awarded « Best Call Center » in the world by Marriott International in 2016.
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  • Jw Marriott Marquis Hotel Dubai
    Executive Lounge Manager
    Jw Marriott Marquis Hotel Dubai May 2014 - Sep 2015
    Dubai, Ae
    Leading a team of 40+ customer facing employees.Annual brand standard audit passed with 100% score.Achieved rank #32 out of 500 hotels in Dubai on Tripadvisor.Participated in the opening of the hotel’s second tower from 900 to 1608 rooms, doubling the overall operation from recruitment, on-boarding to running daily operation.The JW Marriott Marquis Dubai Hotel is the world's tallest hotel, a 72-storey, 355 m twin-tower skyscraper complex in Dubai - 1608 rooms
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  • Renaissance Hotels
    Front Office Manager (Acting)
    Renaissance Hotels Jan 2013 - May 2014
    Bethesda, Md, Us
    Leading an ops team of 20+ employees Acting as Front Office Manager Maximising the financial performance of the department with an out of the box thinking. Focus on Guest Satisfaction, Employee Engagement and Up-selling Opera System AdministratorJuly 2008 - January 2011From Front Office associate to Front Office SupervisorHotel structure: 262 rooms, 57 apartments
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  • Renaissance Hotels
    Guest Relations Manager
    Renaissance Hotels Jan 2012 - Jan 2013
    Bethesda, Md, Us
    View
  • Renaissance Hotels
    Rooms Operations Supervisor
    Renaissance Hotels Jul 2008 - Jan 2012
    Bethesda, Md, Us
    View
  • Renaissance Hotels
    Assistant Front Office Manager
    Renaissance Hotels Feb 2011 - Mar 2011
    Bethesda, Md, Us
    View
  • Marriott Hotels
    Front Desk Manager
    Marriott Hotels May 2013 - Sep 2013
    Bethesda, Maryland, Us
    Task force assignment to improve the day to day operations and the level of service to customers to improve customer satisfaction. CSAT rate improved by 5 points after 4 months and better hotel TripAdvisor ranking.
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  • Hotel Metropole Monte-Carlo
    Assistant Guest Relations Manager
    Hotel Metropole Monte-Carlo 2007 - 2008
    Monaco, Mc
    Awarded "Best Hotel in Europe" in 2007 and 2010 by Leading Hotels in The WorldManaging high profile customers and ensuring the highest level of service is provided across all service areas from arrival to departure. Direct report to the Front Office Manager
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Elodie Baro Skills

Hospitality Hotel Management Front Office Hospitality Management Hotels Hospitality Industry Customer Satisfaction Opera Communication Rooms Division Team Leadership Tourism Food And Beverage Property Management Systems Teamwork Guest Service Management Customer Service Revenue Analysis Employee Engagement Employee Training Customer Retention Microsoft Excel Team Management Brand Implementation Hiring Training Generating Revenue Time Management Recruiting Rooms Controller Close Attention To Detail Training Delivery Guest Ware Up Selling Building Customer Loyalty Luxury Leadership Negotiation Auditing Standards Operational Excellence Operational Planning Sustainability First Aid Operations Management Change Management Onboarding Team Building Presentation Skills Customer Support Talent Management French English Operational Support Customer Relationship Management

Elodie Baro Education Details

  • Vatel France
    Vatel France
    Hospitality Management

Frequently Asked Questions about Elodie Baro

What company does Elodie Baro work for?

Elodie Baro works for Arbio

What is Elodie Baro's role at the current company?

Elodie Baro's current role is Head of Operations.

What is Elodie Baro's email address?

Elodie Baro's email address is bd****@****mail.fr

What schools did Elodie Baro attend?

Elodie Baro attended Vatel France.

What are some of Elodie Baro's interests?

Elodie Baro has interest in The Gastronomy, Health.

What skills is Elodie Baro known for?

Elodie Baro has skills like Hospitality, Hotel Management, Front Office, Hospitality Management, Hotels, Hospitality Industry, Customer Satisfaction, Opera, Communication, Rooms Division, Team Leadership, Tourism.

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