>B2C Gestion des litiges et des réclamations clients : transport, stocks, SAV, suivi, reportingAvant-vente : présentation du produit, assistance, suivi et gestion des commandesFidélisation et satisfaction>B2BGestion du SAV professionnel : boutique officielles et revendeurs multimarques, résolution de litiges, relations clients, reportingInterface continue avec les autres départements : qualité, logistique, comptabilité, commerce, etc.

Relation clients - Anglais / Français / Italien>Conseil et suivi clientèle locale et internationale : gestion des dossiers, support client, aide technique sur le support Zendesk.>Suivi régulier de la relation client>Suivi des délais et coordination des livraisons>Traitement des réclamations : service après-vente>Réception et traitement des appels clientsRelation prestataires>Support fourni aux prestataires internationaux : assistance et suivi quotidiens>Coordination des projets>Résolution des litigesMissions ponctuelles>Contrôle qualité des dossiers français, anglais et italien>Assistance fournie pour l'équipe commerciale en cas de réclamations clients>Formations des stagiaires et nouveaux chefs de projet

>Gestion des dossiers des étudiants entrants (échanges bilatéraux)>Accueil et suivi quotidien des étudiants internationaux>Accompagnement dans leur recherche de logement et dans leurs démarches administratives>Organisation des journées événementielles du service>Promotion des relations internationales de l'Université.

>> Translating technical documents (quality, awareness campaign, finance, HR,tenders, processes) in English, French, Italian and Spanish.>> Preparing meetings, presentations (PowerPoint, speeches) for an international audience.>> Creating and developing Europe-wide awareness campaigns for the quality-security department: designing posters, creating slogans and writing security documents in the workplace (warehouses and offices) - France, Ireland, Netherlands, Poland, Hungary, Italy, Spain.>> Creating and publishing the digital newsletter of the Lean community.>> Inputting information onto the multilingual database.

>> Dealing with international students on a daily basis.>> Assisting with planning and preparation for new students’ arrivals each Monday (preparation of welcome packs, study materials, student ID cards, bus passes, student level tests, and other literature depending on numbers and ages of students).>> Welcoming clients and conducting orientations for new students on Monday mornings.>> Occasionally helping the Academic Manager with conducting and marking student level tests.>> Preparing student reports and certificates at the end of each week.>> Inputting information onto the LCMS student management system.>> Archiving student reports, files and certificates on a weekly basis. >> Arranging tours for students: liaison with tour companies, taking bookings, keeping records.>> Assisting with petty cash management.>> Taking payment in the form of cash or credit.>> Answering telephone inquiries promptly and dealing with customer complaints.

>> Project manager for the freelance team: managing and coordinating translation,interpretation and audiovisual projects for various companies.>> Dealing with international clients and translators on a daily basis.>> Selecting translators, evaluating their skills.>> Project scheduling, budget planning, job assignment, file analysis, quotation, delivery, invoicing.>> Proofreading.>> Community management: developing of the A4 Facebook page.>> Writing various processes and training interns.>> Working to strict deadlines and managing workload during busy periods.