Operations Manager
Miami/Fort Lauderdale Area
Managed a portfolio of about 80 clients, with 50 petitions sent to the USCIS until end of August, working with about 20 active clients per time, in different phases of the process. Responsible for the preparation of non-immigrant petitions (O1, P1) and immigrant petitions (EB1A and EB 2 NIW), , working closely and directly with each client, offering excellent customer service. In charge of deciding each documents would follow each petition, translations, organization of documents according to each visa type criteria, expert opinion letters, academic evaluations, USCIS forms, cashier checks, medical exams, and others. Good knowledge in writing support and petition letters. In charge of answering the non-immigrant petitions’ RFEs. 100% approval rate for O1s and P1s business-based non-immigrant petitions, with just 2 cases with minor RFEs. Many approved EB1As petitions with no RFEs. Very good knowledge in EB-2 NIW petitions. Excellent customer satisfaction, managing with everyday client’s anxieties, having on portfolio mainly brazilian celebrities and professional athletes. Operational manager with best shipping rate of cases per month, with an average of 10 cases shipped/month.