Eloi Herrero Calvo Email & Phone Number

Barcelona, Catalonia, Spain

I am on a mission of setting up a fast growing marketing team @ h2b Hipotecas focusing on:· Web: coordinate the design team and dev team to create a new site from scratch.· Rebrand: consolidate a new disruptive image with bold message in a very competitive but old-fashioned industry. · Setting up Social Media strategy and content strategy.· PPC campaigns implementation and set up.· Set up KPIs and growing objectives as well as budgeting.· Implementation of wide array of toolsand integrations: Landbot, Mailchimp, Jotform, Hotjar, Zapier, Sheets, etc.· Lead nurturing and funnel creation.· Coordinate offline communication and printed materials for events.· Manage partnerships and company events.Many milestones accomplished, many more to come.

Barcelona Area, Spain

- Create, launch and optimize PPC campaigns from Google Ads, Facebook & Instagram- A/B testing and analyze data with Google Analytics to improve performance.- Analyze search trends, keyword research, key insights and specific KPI's in different countries.- Create monthly and quarterly reports- Create and design landing pages for our customers with WP specifically designed for conversion. - Manage Analytics and Facebook pixels and ensure successful implementation.- Design and create xceed.me/blog with Wordpress*Some Achievements*- Increased revenue by 30% with less than 10% budget increase vs last year.- Improved CTR by 5% while CPC went down 15%.- Improved conversion rate more than 20%.- Lower cost per conversion by 10%.

Barcelona Area, Spain

- Manage an extensive existing portfolio of customers (mainly Spain & Portugal), focusing on retention, upsales and customer satisfaction. - Work with the sales team to onboard and train new customers. - Identify new business opportunities within the existing portfolio of customers and collaborate in the development of the product and the SaaS platform.- Coordinate with the marketing team to plan and execute co-marketing activities with customers. Manage Google Ads campaings and budgets.- Design websites and landing pages from scracth in Wordpress for prospective and current customers on-demand.

Barcelona Area, Spain

- Manage reservations for more than 500 customers per week plus daily operations to maximize quality, customer satisfaction, GMV and the overall quality of the experience- Set up and improve customer success tools and like bots, email marketing automatization, etc.- Book travel flights, activities and accommodation ensuring the best quality as per our KPI models. - Search for new business opportunities and products while improving the current business model and day-to-day operations on a fast-paced startup environment.- Implement and analyze customer satisfaction KPI's.- Be on call and execute emergency plans according to different travel situations.- Data analysis with SQL and Excel. Automatize workflows and gather data to make it easy understandable and productive for the company.- Ensure a proactive attitude towards customers while clarifying any disputes that could arise regarding the level of quality provided.- Be an ambassador of the brand with prospective and current customers trough Intercom, mail, phone and Whatsapp.

Barcelona Area, Spain

My duties assigned at this study abroad company consisted mainly in the organization of a study abroad program for college students from the US in Barcelona and prepare and manage groups of over 400 people. Tasks related to my job description involved: booking hotels, booking transportation services, event logistics (organize day trips, overnight trips, dinners, cultural visits, etc) and management of stakeholders. I participated as well in the design and improvement of cultural and leisure activities and the health and safety of the students. I was also in charge of the management of the facilities at one of our study centers and I had to deal with all sorts of providers assuring the best working environment possible. During my eight years at CEA I was also responsible of the social media presence in Barcelona in collaboration with the marketing department of the company, managing the Facebook page and providing and generating appropriate content for marketing purposes such as video, photography and text when requested. I was also in charge of designing powerpoint materials and publications for our students and all the corporative presentations.Since I started working at CEA our aim focused in improving our program by offering a better service and reduce our costs. We have achieved the cost reduction and we improved our customer satisfaction by 15% during the time I was employed.

Barcelona

Recepcionist at the youth Hostel Pere Tarres. I developed the normal duties and tasks of a recepcionist.

Barcelona

Check the status of returned cars and new rentals. Provide documentation to customers and ensure a smooth process overall

Barcelona Area, Spain

Support to provide a smooth check-in process to the Royal Caribbean cruises at Barcelona port. The tasks involved where the ones of a check-in and on-board documentation management.

New York, Us

Served as resident adviser to the IBC program of Columbia University counting about 600 students per session. Responsible of general safety, comfort, inclusiveness, and adherence to behavioral standards of the group of students assigned. I organized and designed activities for my students and for the whole group. I also worked as Program Assistant fulfilling requests of the professors and attendance related tasks.

Barcelona Area, Spain

My tasks involved giving support and information about the museum and the different activities available as well as ticketing.

London, United Kingdom

I went to London to improve my english and I found a job as Sales Assistant. My tasks where the ones of somebody who works in a shop, like cash register management and replacing missing items for sale.

Barcelona Area, Spain

Working part-time as stockboy at a store in Barcelona.

Barcelona Area, Spain

Helping fans and information at FC Barcelona stadium.

Barcelona Area, Spain

This was one of my internships during my degree. I collaborated with the documentation department and I was introduced to the general processes of an online travel agency.

Barcelona

My tasks included ticketing, information about the temple of "La Sagrada Familia" and I was also in charge of the day to day tasks at the permanent exposition "Les Escoles"

Master'S Degree, Meeting And Event Planning

Activities and Societies: eventos, event, management Masters Degree in Event Management

Bachelor Of Business Administration (B.B.A.), Tourism And Travel Services Management