Eloise Harris Email and Phone Number

Plan and execute sales strategy for ICON Site and Patient Solutions; tracking and analysing metrics to inform strategic direction. Leadership and management of a global sales team. Introduced a structured and methodical approach to account management to support growth. Effectively report data to team, operations and senior management.

Responsible for leadership and management of a regional Business Development team in EMEA covering clinical research data technology services. Review sales strategies, set targets and measure performance of the team. Promote a positive, encouraging team ethos.

Global Key Account Director for ICON’s second largest partnership account as well as tier II key accounts. Proactively work with senior management and project teams to drive account growth and resolve sponsor challenges by creating strategic action plans that support the customer, successful program delivery and the broader relationship.

Manager in the Life Sciences Practice assigned to growing sales across a UK portfolio of large pharma accounts.

Managed a portfolio of European accounts, driving the acquisition of new business across all of ICON’s Clinical Development services. Through the development of existing and new accounts, have maintained positive, productive relationships and consistently achieved sales targets. Responsible for managing the entire sales process; from lead generation to proposal through to contract execution. Ensure positive positioning to secure repeat opportunities. Instrumental in ensuring that customer needs are explored, understood and then translated into a robust, winning delivery strategy.

Sole European account executive covering ICON Interactive Technologies (IVRS, IWRS,EDC, ePRO). Territory included a broad spectrum of sponsors from top 10 pharma to smaller biotech and niche providers.

Responsible for the financial and contractual management of a small portfolio of sponsors, supporting both the finance and clinical project management functions. The role centred on the collation and analysis of financial and operational metrics to proactively identify and manage project risks and challenges.

The role covered a wide spectrum of business development activities; from management of proposal generation, to rate setting, and the introduction of new BD processes to the region. I assumed a pivotal role in strategy development taking responsibility for driving opportunities from initiation to contract signature.

Prepared text and budget for proposals of all types across a broad client base. Through effective interaction with the sales team and operational colleagues I succeeded in producing compelling, sponsor focused bids. Managing tight deadlines and a challenging workload afforded me with exceptional time management, organisation and prioritisation skills.