Eloise Mcneaney Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

• Responsible for administering the Undergraduate programme of classes and degree pathways offered by the department. This includes working with around 750 students (1-to-1 support and mass communications), academics (class coordinators & tutors) and other university departments (student Advisors, Disability & Wellbeing, Academic Quality, Timetabling etc). • Oversee handbooks, online learning platform setup and maintenance, student attendance, extensions and mitigating circumstances… Show more • Responsible for administering the Undergraduate programme of classes and degree pathways offered by the department. This includes working with around 750 students (1-to-1 support and mass communications), academics (class coordinators & tutors) and other university departments (student Advisors, Disability & Wellbeing, Academic Quality, Timetabling etc). • Oversee handbooks, online learning platform setup and maintenance, student attendance, extensions and mitigating circumstances. Timetabling and room booking, exams & assessments, marks return and exam boards. Strong interpersonal, communication, IT and time management skills have been required and strengthened by this busy role. • I redesigned & streamlined the Student Handbook and wrote a Zoom guide to improve quality and consistency for online teaching. I stay up-to-date with school and university wide policy & GDPR processes. • I am also responsible for departmental processes, communications and events such as annual leave requests, organising & promoting the annual Research Seminar Series and managing the twitter and LinkedIn social media accounts (since June I have grown followers from 92 to 296 on LinkedIn and 57 to 141 on Twitter). Show less

Paisley, United Kingdom

Dates-n-Mates is Scotland’s national dating and friendship agency run by and for adults with learning disabilities. I help at 2 or 3 events a month ranging from cinema trips, pub nights and parties. I’m there to facilitate conversations, make sure members are at ease, encourage friendships and watch them grow in confidence.

Glasgow, United Kingdom

An 11-month programme where project & team is rotated every 3 months. I was the:• Contribution Coordinator for the “Scotland Welcomes Refugees Gathering 2019” working in a sector wide coalition where I created & delivered the programme of performances, workshops & information stalls• Digital Researcher where I gathered insight on MyOxfam App engagement, compiled and analysed figures and delivered an evaluation report with recommendations. I also researched SEO & Digital… Show more An 11-month programme where project & team is rotated every 3 months. I was the:• Contribution Coordinator for the “Scotland Welcomes Refugees Gathering 2019” working in a sector wide coalition where I created & delivered the programme of performances, workshops & information stalls• Digital Researcher where I gathered insight on MyOxfam App engagement, compiled and analysed figures and delivered an evaluation report with recommendations. I also researched SEO & Digital Acquisitions companies, arranged presentations and wrote a recommendation of who Oxfam should outsource to• Database Project Lead: working with the Programme Funding & partnerships team I created Oxfam’s first CV database to streamline and centralise future bids & tender applications. • Inequality forum lead: I organised data gathering “Inequality Forums” which gave voices to Grass Roots Organisations across Scotland with lived experience of poverty. Show less

Paisley, United Kingdom

Administrator for the Shared Service Centre - a hub for all of the shared British Red Cross functions for the whole country including Payroll, Accounts Payable, Facilities, Procurement, General Ledger and Fleet. My role is spilt between general admin tasks for the office as well as being the designated Fleet and Awards administrator nationally. Tasks include:• Room bookings and diary management, travel bookings, purchasing of office supplies, access cards and overseeing health and… Show more Administrator for the Shared Service Centre - a hub for all of the shared British Red Cross functions for the whole country including Payroll, Accounts Payable, Facilities, Procurement, General Ledger and Fleet. My role is spilt between general admin tasks for the office as well as being the designated Fleet and Awards administrator nationally. Tasks include:• Room bookings and diary management, travel bookings, purchasing of office supplies, access cards and overseeing health and safety information.• Confidentially sorting and processing incoming mail and franking and recording outgoing mail.• Located at reception we welcome and log in visiting colleagues and guests including interview candidates, deliveries and customer inquiries.• Oversee insurance, fuel card misuse and the processing of penalties and fines for the 650 UK fleet vehicles.• Managed by the Awards and Recognition team in London, I produce, send and record volunteer and staff awards which requires accurate excel skills. I’m also the awards contact for the support desk so any queries received via e-mail or over the phone are passed to me to solve or signpost.Achievements: I was co-opted as the Awards Administrator and used my drive and initiative to make the role my own. Since May 2018 I have issued 1,500 awards.• I developed a strong relationship with the Volunteer Development Manager and the Awards and Recognition project Manager. • I used my excel training to sort records and reports and issued a backlog of overdue awards. • I improved packaging and helped volunteers and managers understand the awards process and resolved queries. • I was asked to join the Awards Working group after 4 months in the role and inputted ideas to improve the process and offerings. • I helped design the new Share Point site used to issue awards, wrote the user guide and ran the pilot scheme. • I attended the 2019 Leadership Conference where I demonstrated the new awards offering to senior management. Show less

• Assisting the owners open up and close down the Bar/ Restaurant• Serving customers to the highest standard possible with a friendly yet professional demeanour• Supervising the bar, kitchen and waiting staff in their daily duties, maintaining agreed standards• Training and inducting new members of staff• Administrative tasks such as organising invoices and book keeping, producing new menus and marketing materials• Helping with stocking up, stock takes and keeping stock… Show more • Assisting the owners open up and close down the Bar/ Restaurant• Serving customers to the highest standard possible with a friendly yet professional demeanour• Supervising the bar, kitchen and waiting staff in their daily duties, maintaining agreed standards• Training and inducting new members of staff• Administrative tasks such as organising invoices and book keeping, producing new menus and marketing materials• Helping with stocking up, stock takes and keeping stock rooms tidy• Handling money securely• Playing my part in a well-functioning team in a popular island eatery Show less

Isle Of Arran

Volunteering a few shifts a week in the local and only charity shop on the Isle of Arran - where I grew up and went to school. I have a passion for charity shops, a genuine excitement that every shop holds totally unique items and you never know what you will find. Arcas as a charity means a great deal to myself and many families on the island as they help with the transport links and ferry prices for Arran residents when they have to travel to mainland hospitals for treatments and… Show more Volunteering a few shifts a week in the local and only charity shop on the Isle of Arran - where I grew up and went to school. I have a passion for charity shops, a genuine excitement that every shop holds totally unique items and you never know what you will find. Arcas as a charity means a great deal to myself and many families on the island as they help with the transport links and ferry prices for Arran residents when they have to travel to mainland hospitals for treatments and consultations. They offer emotional support as well as a bus service on and off the island - funded by the charity shop. Show less

Glen Spey, New York

8 weeks spent at Camp Lokanda - 1 week training and 7 weeks looking after the campers. It was an experience like nothing I've done before. I was in charge of looking after 12 girls aged from 15-17. They had been coming to this camp every summer since they were 6. They knew what they did and didn't want to do and it was more of a negotiation through each day rather than I say and they do.As a general counsellor my duties were to:- know the girls schedule inside out. The days were… Show more 8 weeks spent at Camp Lokanda - 1 week training and 7 weeks looking after the campers. It was an experience like nothing I've done before. I was in charge of looking after 12 girls aged from 15-17. They had been coming to this camp every summer since they were 6. They knew what they did and didn't want to do and it was more of a negotiation through each day rather than I say and they do.As a general counsellor my duties were to:- know the girls schedule inside out. The days were split into periods with allocated time for activities and meals. I needed to know where the girls needed to be and when and if they needed to bring anything e.g. swimming costumes- get the girls where they needed to be on time- ensure any dietary or medical requirements were being upheld: for the health and wellbeing of the girls- know the girls characters and relationships with one another: so I could tell if they were unhappy or if there had been a falling outAs the girls were older there was a freedom granted compared to the younger campers where they were allowed around campus on their own. I had to know where each one was at all times. They were part of a 'Counsellor in Training' programme so for 3 hours a day they were assigned younger year groups to help with. In this time I either helped in the officer or the welcome centre touring potential new campers and persuading them that Camp Lokanda was the place for them. The biggest take away from this experience was the feeling of team work, reliance and friendship all of the staff had. When you had a bad day or friends were homesick there was a real sense of family in the staff room - friends I'll be in touch with for years to come. Show less

Heriot Watt University Student Union

Trustee & Company Director – Remits: Equality& Diversity, WelfareAchievements and responsibilities:• Elected by the membership of 9000 students into a full time sabbatical officer role • Led a team of 7 student officers including Equality & Diversity Executive, Welfare Executive and the 5 liberation officers (LGBT+, Women, Disabled, International and Black, Asian and Minority Ethnic officers) where I ensured they all achieved their own manifesto pledges for the year• Sat on… Show more Trustee & Company Director – Remits: Equality& Diversity, WelfareAchievements and responsibilities:• Elected by the membership of 9000 students into a full time sabbatical officer role • Led a team of 7 student officers including Equality & Diversity Executive, Welfare Executive and the 5 liberation officers (LGBT+, Women, Disabled, International and Black, Asian and Minority Ethnic officers) where I ensured they all achieved their own manifesto pledges for the year• Sat on University Court – the governing body of the institution, and the universities Equality and Diversity Advisory Group• Wrote consent talks over the summer with the university and Police Scotland. I then delivered them to over 600 incoming first year students in September. They've since been written into the program of every university induction using a video I filmed • Worked with the university’s Student Support and Accommodation department on a paper and presentation around Sexual assault and hate crime on campus using the Universities UK task force paper and recommendations• Organised Mental Health awareness week, Black History month, Diversity week, Wellbeing week and Global Day – among other events – with my officer team and other student volunteers• Spoke on behalf at the union at a Mental Health Awareness day organised by Twitter • Worked with the Universities Equality & Diversity Partner to input ideas and areas of improvement into Heriot Watts Equality Outcomes for 2017-21• Was part of the Universities Athena Swann working group which aims to balance gender equality in the workplace - I sat on the Staff and Student Childcare working group• Worked with Heriot Watt Sports union on a Video series called ‘Exploring Gender Stereotypes’• Worked with NUS Scotland and UK, utilising their training and resources and attending Womens, Scotland and National conferences as a representative of Heriot Watt. Show less

Heriot Watt University, Riccarton Campus, Edinburgh

We are hired to greet potential students, give them and their families tours around campus, answer any questions and resolve any worries about life at Heriot Watt from the perspective of students who have already experienced it. Advise on accommodation, the move from high school to university, transport and extra curricular opportunities (clubs and societies). In general we are hired to represent the university in the eyes of visitors experiencing the campus.

Riccarton, Edinburgh

To assist in the design and delivery of induction programmes for new undergraduate students

Lamlash, Isle Of Arran

Greeting customers, seating them, taking food and drink orders, making menu recommendations, being in general very polite and friendly. serving behind the bar, keep the work place tidy, closing down and cleaning routines, handling money, delivering food, working as part of a team in a busy island eatery.

Lamlash, Isle Of Arran

Working in the kitchen under the instruction of the chefs as well as working front of house delivering food to customers. Washing dishes, polishing cutlery, preparing salads and desserts, delivering and clearing away plates, maintaining a clean working environment. Working in a team.

Edinburgh, United Kingdom

Working on the bar at an Edinburgh student night club. Also gained some experience in handling and running an effective guest list system and working as a cloakroom assistant.

Brodick, Isle Of Arran

Working as a waitress/ barista in a busy cafe serving tourists as they visit the Island in the Summer season. (Working at Bilslands during the day and The Drift Inn at night).

Ma In International Business Management, Business Management

Activities and Societies: Year abroad in Venice, Italy. Student Ambassador, Student Inductor, Heriot Watt Drama Society, Heriot Watt.

International Business Management, Business, Management, Marketing, And Related Support Services

Studied and lived in Venice for a year as an exchange student as part of my degree with Heriot Watt where I lived, learned and socialised.

High School, Sqa Highers And Sqa Advanced Higher

Activities and Societies: Young Enterprise, Young musician, School Drama productions, Year Book During my six years at Arran High School I.