Eloise Rowe Email and Phone Number

Responsible for the smooth running of pre-season resort set up including running an intensive 2 week Staff Training Programme. Overseeing Resort Operations throughout the Winter Season. Managing a team of 34 staff, maintaining strong relationships with guests (50% returning clients), suppliers and chalet owners. Successfully closing down 15 chalet properties and handing back to the Chalet owners.Solely responsible for the logistical planning of resort – airport transfers, managing and delivering of in-resort logistics including; staffing, client requests and chalet needs. Manually processing up to 160 client ski pass requirements using a Partner intranet system. Administration of client’s payments both cash and card turning over an average of ½ million euros of ski passes per season.Pre-arrival concierge: Managing all client requirements prior to resort arrival including: restaurant bookings, dietary requests, providing advice on ski schools, childcare, private transfers and general resort specific information. Successfully distributing and communicating this information to the Resort Team. Transfer/Logistical Planning and Organisation for approx. 320pax departing/arriving in resort each week. Booking of all airport transport and the main point of contact for all suppliers. Managing the accounting for all lift pass sales and paying invoices of around 30-40k per week. Previous roles included: Chalets Manager, Resort Representative and Social Media Reporter.

Seasonal Job Role: Managing the daily running of a busy 4* seaside Hotel and Spa in Cornwall. Co-ordinating all Heads of Department and staff to ensure a smooth service across all hotel functions including: Housekeeping, Bar, Restaurant, Kitchen, Reception/Guest Hosts, Spa & Spa Reception, Gym, Maintenance. Responsibilities: Managing all hotel staff and daily operations within the hotel. Co-ordinating private functions within the hotel. Ensuring hotel standards are upheld with daily checks on rooms, communal areas and health and safety regulations. Jumping into help during busy times in all departments. Assisting with end-of-day and weekly banking. Producing a presentation and handouts for the weekly Managers meeting, including performance stats for the week/month. Organising and conducting staff training, ensuring staff meet hotel sales and performance targets.

A varied role focusing on customer service, PR and Marketing including: Processing of web, email, fax and telephone bookings for Teacher Training days and conferences. Research and organisation of booking venues for conferences. Dealing with customer queries. Administration of company paper work and conference packs. Liaising with guest speakers for conferences. PR text writing for online advertising purposes.Email marketing. Conference management at Keynote courses. Credit control.

Senior Resort Representative Manager for Inghams, Ski Total and Esprit Ski in Meribel.I was the Direct Line Manager for a team of 8 Resort Representatives. I oversaw the management of 20 company chalets in resort, 2 chalet hotels, 3 partner hotels and 2 partner apartments. I organised in-resort training and a working rota to help Representatives manage their time more efficiently and oversaw their work. I organise events to motivate Representatives and other in-resort Staff. I was the contact for all our suppliers in resort and conducted supplier reconciliation each week. In addition I continued to have responsibility for other duties outlined in the resort representative job below.

Based in Meribel, France.  Employer: Inghams, Esprit Ski and Ski TotalA varied role with a heavy emphasis on Sales and Customer Service.  My job role encompasses: Organising and participating in resort/airport transfers and some driving responsibilities. Sales of lift passes, ski hire, tuition and après events. Organisation of après events. Dealing with customer requests and complaints. Report writing, customer complaint reports and injury reports. Covering for resort staff. Ski hosting.

I was in charge of a team of 8 committee members and was responsible for managing a sports club with over 900 associates. I supervised a budget of £11,000, organised weekly trips, social and competitive events, sponsorships and two annual ski holidays for the university. Within my job role I gave a presentation to over 200 students participating in the Christmas ski holiday and had responsibility for promotion of events and holidays for the club. I liaised with the University Sports Department, Students Union, travel operators, and sponsors. During the year I helped to secure sponsorship from Off the Piste, Ride Bar, Walkabout Sports Bar and Natives ski recruitment agency. I also briefed the graphic designer and media producer on the requirements for the club promotional material.

A paid placement in my 3rd year as a requirement of my 4 year university degree. I worked as a Marketing Assistant and had a fantastic learning experience which I channelled into my studies when returning to University. I worked in a variety of areas including: Campaign managementCommunication planningTV production and planningCreative briefingCopy writing and editingPrint production processesMarket research –surveys, focus groups, results. Social media and PR. Website testing and content proof readingOnline marketing e-mail marketing Web content creation Event organisation and managementMarketing effectiveness analysis Media planning (A week at Mediacom North, Manchester)