Elon Smith Email & Phone Number

New York, United States

Delivered classroom & web-based /virtual training to consumer call center consultants►Evaluate employees ability to perform work responsibilities ►Coordinate and facilitate Corporate IT training sessions► Facilitated FiOS Bundles, High Speed Internet with DirecTV Sales Training ►Successfully trained employees on advanced communications technologies and computer systems► Administered testing/evaluation and provided feedback►Customized training to meet learning deficiencies ►Monitored employees efficiencies via side-by-side coaching and remote observations►Delivered CSSC retention & cross-jurisdictional training ►Continuation training on company policies, practices and procedures►Ability to test and troubleshoot new applications

Credentialed in Clindoc & Stork Trained medical staff champions, super-users, managers and end-users in NYU specific EPIC applications.Assisted Principal Trainer in the maintenance of high quality EPIC training materials including the curriculum, lesson plans and presentations. Comprehensive knowledge of NYU inpatient workflowsTrained Patient Care Technicians how to document in EPIC using a Rover and complete a worklist in EPIC Handled EPIC go-live calls at the command center Provided EPIC elbow support during go-live to the medical staffCompleted administrative tasks through the Learning Management System (LMS)Ability to adapt to constant change, manage multiple priorities and work well under pressure.

Delivered classroom & web-based /virtual training to consumer call center consultants►Coordinates and facilitates Corporate training sessions►Proficiently delivered MicroSoft Livemeeting classes to groups over 60 people ► Update training materials to ensure accuracy.►Successfully trained employees on advanced communications technologies and computer systems► Administered testing/evaluation and provided feedback►Customized training to meet learning deficiencies ►Monitored customer contacts via side-by-side coaching and remote observations►Delivered cross-jurisdictional training to consumer consultants►Continuation training on company policies, practices and procedures►Facilitated FiOS Bundles, High Speed Internet with DirecTV Sales Training

Manage permanent staff of up to 30 trainers and supplemental contractors/responsible for high end training delivery to inbound call centers associates serving small / large business customers nationwide.