Erica L. Smith, Mba Email & Phone Number

Remote, Houston, Texas Area

• Consult with employees and leaders on performance management, communication, conflict management and change management.• Conduct formal and informal investigations regarding employee relations issues, and ensure compliance with federal, state, and local regulations, including employment law• Coordinate the exit interview process for assigned teams, including analyzing, identifying employee retention issues, and reporting on trends• Consult with management team on the annual performance appraisal process to ensure compliance with Human Capital protocols

Houston, Texas Area

• Partnered with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations• Responded to employee relation issues such as employee complaints, harassment allegations and civil rights complaints• Conducted recruitment efforts for all exempt and nonexempt personnel, students and temporary employees

Houston, Texas Area

• Managed day-to-day operations, developed and streamlined administrative procedures, built effective relationships with staff and vendors• Secured services, researched and met with vendors, reviewed contracts and managed service level complaints• Supervised administrative, housekeeping and security staff, delegated tasks, and evaluated performance

Houston, Texas Area

• Managed talent acquisition and onboarding processes for regular and temporary/contract roles; collaborated in the development of recruitment processes and tools • Prepared and/or updated training and development materials, coordinated with international HR professionals to ensure that materials were properly translated and accessible to global workforce

Greater Nashville Area, Tn

ADVANCE FINANCIAL• Streamlined HR procedures and introduced process improvements that enhanced productivity• Coordinated all aspects of HR procedures and policies, including leave management and benefit administration• Administered investigative background checks with regard to criminal history, credit history and drug screening results and determined eligibility for hire in compliance with company policy and standardsPORCELAIN INDUSTRIES, INC.• Responsible for payroll administration, including weekly (hourly) and bi-monthly (salary) payroll processing and check printing, processed electronic federal tax payments, submitted 401k contributions/loan payments, and submitted ACH payroll data for direct deposit transactions• Administered benefits and communicated information to employees through one-on-one meetings; resolved claim, billing and enrollment issues

Houston, Texas Area

• Served as central point of contact, facilitated human resources needs for 450 seat call center; provided human resources services at other locations as needed• Provided coaching and direction with regard to employee relations issues and employee and manager conflict• Interpreted policy and made recommendations with regard to practices and procedures; ensured fair and consistent application of performance improvement review process• Reviewed and approved all requests for termination, ensured compliance with all applicable policies and laws as well as consistency among leadership teams• Conducted investigations with regard to allegations of harassment, retaliation, workplace violence and substance abuse• Fostered an open door environment conducive to positive dialogue across the site, resulting in a reduction in reported Ethics complaints of over 30%

Greater Detroit Area

• Responsible for overseeing the Center’s human resources program including the implementation of all recruitment and hiring procedures, compensation and benefits administration and managing employee and labor relations• Managed the entire lifecycle of the recruitment process; created job postings, screened resumes, created legally defensible, structured interview questions and facilitated the interviewing and hiring process increasing the number of qualified applicants placed and significantly reducing turnover• Conducted internal investigations and managed the grievance process; instrumental in creating and administering effective Performance Improvement PlansDeveloped and implemented the use of an internal employee database to streamline processes; significantly reduced the time required to generate personnel reports and respond to requests• Consulted with management on employee relations programs and initiatives such as recognition, retention, diversity, union awareness and other related topics• Maintained the Center’s personnel policies and ensured compliance with all federal, state, and local employment laws and regulations

Greater Detroit Area

• Directed all human resources related functions for 150 employees including recruitment, performance management, training, workers compensation and benefits and compensation administration• Trained and supervised 2 employees including establishing performance expectations and evaluating performance• Investigated all reported safety incidents and processed all documentation concerning workers compensation claims• Trained management and monitored the delivery of performance appraisals, ensuring compliance with federal, state and local employment laws

Greater Grand Rapids, Michigan Area

• Compensation and classification systems: audited, documented and classified positions using point factor and market pricing techniques; updated job descriptions for accuracy and ADA compliance; developed salary costs for recommended changes in job classification• Wage market data: responded to survey data requests, matched positions and reported wage data; developed and administered survey instruments to collect data; analyzed reported survey data• Administered performance appraisal process: assisted employees and supervisors in developing usable performance measures and standards; reviewed completed appraisals for substantive and procedural compliance• Coordinated annual employee flu shot program: assessed employee demand; developed and implemented communications; secured and scheduled service providers and sites; and administered program budget• Coordinated Open Enrollment activities: developed, published and distributed enrollment forms and information; scheduled sites, staff and vendor coverage for enrollment sessions; entered enrollment change data into the PeopleSoft System; and resolved questionable data on enrollment forms • Administered short-term disability benefits for approximately 700 employees• Attended scheduled union negotiation sessions, tracked attendance of panel members, reviewed meeting minutes and prepared negotiation summaries• Facilitated grievance meetings and prepared summary proceedings for Human Resources Director• Developed job postings and media advertising for assigned vacancies• Screened applications and referred qualified candidates to employing department; scheduled and facilitated interviews; participated in candidate evaluation

Greater Grand Rapids, Michigan Area

• Created job postings, screened applications, facilitated interviews and extended job offers• Facilitated New Hire Orientation for all hired staff• Processed payroll: reviewed and ensured accuracy of time sheets; entered data into, and submitted data via ADP payroll system; reviewed payroll reports and distributed payroll checks• Managed benefits enrollment process for all active and former employees• Managed LOA process

Master Of Business Administration (Mba), Human Resource Management

Bachelor Of Business Administration (Bba), Human Resource Management