Elora Vávra Email & Phone Number

I am responsible for design, troubleshooting, implementation, and maintenance of workflows within Fusion Phoenix. I utilize a variety of languages and systems, ranging from writing SQL queries, using VB, XM and REST API calls, customizing form templates with merge fields, etc. I also create thorough documentation for development best practices and procedures.I also assist with some reporting requests (as I polish my query-building skillset :)), as well as administration of various internal systems.

Kalamazoo, Michigan Area

Supported Tier 1 IT tickets, calls, and projects within the company. Provided desktop support and troubleshooting for my teammates with a variety of devices (thin and thick clients) and systems (Windows, Android/iOS, macOS, Chrome OS). Helped deploy and maintained devices throughout the company, such as updating and deploying image clones on new laptops, phones/headets, printers, etc. Assisted with user maintenance in a variety of Cisco systems, such as CUCM, UCCX, AQM and CUC. Helped register and assign new phones (physical and softphones) and directory numbers to users, configure voicemail, Jabber, and so on.Created documentation of procedures for users, as well as for future internal training.

Kalamazoo, Michigan Area

Provide personable and empathetic member service as an inbound agent in the Member Service Center (MSC). Collaborate with all departments and offices within the company to provide solutions for member needs. Assist with account inquiries, website troubleshooting, account opening, loan and investment referrals – work as a teammate to manage heavy work volumes.Have assisted with various projects, such as assisting with loan documentation, assisting in creation of a new training packet, championing various products as a reference for employees and members alike, and sending out hand-written instructional guides for MSC software. Have been a member of the Social Media Team: addressed member comments, inquiries, and concerns posted to our Facebook page via private messages and personal phone calls. Have presented social media strategies to small businesses on behalf of Consumers Credit Union in a workshop approach. Helped the team utilize a myriad of social media platforms, assisted in earning a position on The Financial Brand's C.U. Power 100 Social Media Rankings.

Kalamazoo, Michigan Area

Server for guests from breakfast through dinner, tea parties, 'murder mystery' dinners, and weddings.Additionally, worked the front desk, and performed housekeeping duties for the 8 themed hotel rooms and 2 cottage suites.

Kalamazoo, Michigan Area

Magic Kingdom Msn

Fall Internship with the Disney College Program.

Mattawan, Mi

Staffed a non-profit organization to allow underprivileged, “at-risk” youth of Kalamazoo Country toparticipate in a free summer camp experience. Was responsible for collecting and laundering bedding and clothing of campers, and performing various kitchen duties.Campgrounds are also converted into a camp for child burn victims, Great Lakes Burn Camp; maintained a sterile environment in the living and communal areas for the campers.

Bachelor Of Science - Bs, Psychology

Teaching Assistant for PSY 1000, 2012-2013

Education record