Dane Shannon Email & Phone Number

United States

• Co-led a quality assurance and content development team
• Informed and maintained worksheets for evaluating and scoring unique instances of content
• Created or automated processes for filtering, organizing, and integrating large collections of content data to establish manageable and eligible content samples for quality assurance testing
• Designed or informed content strategies as well as actionable guidelines (capturing brand voice, avoiding copyright infringement, etc.) for content creation to target trends in product performance and customer feedback
• Established a ticket system in Jira, designed multiple ticket types, built multiple dashboards, and created user guides for effective project management within the system
• Created a comprehensive guide for workshop developers (including checklists, templates, tips, and requirements) and built a filterable index for storing workshop materials in SharePoint

Austin, Texas Area

• Coached over 30 team members on quality for deliverables, workflow efficiency, best practices, and application for company values.
• Managed escalation queues to delegate and expedite timely tasks efficiently and sensitively.
• Fielded teamwide Q&A channels to help team members overcome workflow challenges in real time.
• Optimized onboarding efficiency and customer experiences with strategic innovations to ongoing processes.
• Curated training material and led training sessions for new hires.
• Drove new hire mentoring programs and advises mentors on coaching processes and strategies.

Austin, Texas Area

• Navigated issue queues to fulfill content service requests ahead of Service Level Agreements for onboarding customers.
• Corresponded directly with clients and Account Managers to field and expedite service requests and proactively solve problems during client onboarding.
• Evaluated and completed content service requests with extraordinary focus on customer experiences.
• Revised and edited content deliverables in macro and micro capacities with exceptional attention to detail and commitment to accuracy and quality.
• Fearlessly innovated, trailblazed, and advocated for new workflow processes to improve efficiency and customer experiences.
• Gathered and analyzed trend data in customer feedback and teamwide product quality to discover and respond to opportunities for best practice improvement.

Austin, Texas Area

• Built, curated, and crafted branding materials and content for GoDaddy Social customers, including longform copy, social media content and imagery, logographic assets, photoshoots, digital marketing strategies, and web.
• Maintained a high standard of quality for all deliverables: low error rate, insightful customer focus, and effective, original, and engaging copywriting.
• Consistently delivered branding products to clients ahead of Service Level Agreements.
• Championed forums for exchanging feedback with team members to improve efficiency and product quality.
• Transformed challenges into opportunities with optimism and a genuine desire to grow and help.
• Initiated, organized, and led an Emotional Intelligence workshop to create a context for professional teambuilding through shared experiences.

Austin, Texas Area

• Optimized podcast transcripts for website:
• Copyedited podcast transcripts
• Transcribed missing sections
• Anticipated and optimized layouts and keywords for to algorithmic processing
• Collected and input relevant links
• Crafted titles and section headings with strategic keywords for SEO

Austin, Texas Area

• Noonday Collection is a socially conscious fashion brand that markets handmade accessories crafted by artisans in developing countries.
• Composed public-relations and marketing content for Noonday Collection’s company blog
• Revised and edited content contributed by freelance writers and brand ambassadors
• Organized, cross-referenced, and compiled data on Excel
• Assisted with social media coordination (among the Noonday Collection website, WordPress, Pinterest, Instagram, Facebook, and Vimeo accounts)
• Copyedited technical documents (policy outlines, instructions, and reports)

Austin, Texas Area

• Sorin Oak Review is St. Edward's University's fully funded literary journal, showcasing students' creative writing and visual arts.
• Recruited and supervised staff members
• Advertised publication via print and digital media
• Organized staff meetings and promotional events
• Collected and critically evaluated 70+ submissions within a 3-week timeframe
• Edited and proofread 35+ submissions

Austin, Texas Area

• The Telling Project is an organization that provides veterans with a theater-arts platform on which they can share their military experiences with the public.
• Collaborated with professional content developers
• Researched policies, programs, and grant opportunities
• Developed promotional campaigns for Facebook and Twitter to generate public interest in Telling Project events
• Drafted and revised feature articles and press releases
• Analyzed website efficacy and suggested directions for revision

Cedar Park, TX

• Taught classes and private lessons monitoring students’ progress
• Organized and led public demos and recruitment ventures
• Managed appointments with prospective and current clients